Support Engineer IV, Amazon Publisher Monetization (APM)
Advertising is a complex, multi-sided market with many technologies at play across the industry.
The industry is rapidly growing and evolving as audiences shifting from traditional media to streaming audio and video in addition to web and mobile.
The Amazon Publisher Monetization team is responsible for defining and delivering a collection of ad products that enable agencies and direct advertisers to buy Amazon video, audio and display media across a network of publishers and devices.
As our business grows, we are launching new advertising capabilities, inventory supply, and measurement technologies, which span multiple teams with Amazon.
The Support Engineer will own technical troubleshooting and resolution of all customer related issues related to our sell side and buy side technology, with a specific focus on campaign delivery issues spanning UI, reporting and targeting.
Technical acumen and the ability to learn new systems will be critical.
Key job responsibilitiesThis position requires a combination of strong troubleshooting, technical, communication and leadership skills.
Evaluate, troubleshoot and accelerate the resolution of all systemic customer impacting issues in production.
Provide visibility and drive accountability and action into problem themes for constant improvement of the customer experience.
Interface with operations and business partners to determine root cause Design solutions and tools (applications, improvements and scripts) to eliminate regressions and improve quality and operational excellence.
A day in the lifeMonitor analytics/discrepancy support queue to ensure aggressive SLAs are met.
Handle escalations by leading conversations to address issue blockers and align stakeholders to expedite issue resolution.
Contribute to team strategy and evaluate areas to improve efficiencies and maximize SE team impact by driving continuous improvement.
This includes defining requirements for projects to improve time to diagnose, troubleshoot and triage customer issues, improving our standard operating procedures, and collaborating with partner development teams.
We are open to hiring candidates to work out of one of the following locations:
New York, NY, USA.
Estimated Salary: $20 to $28 per hour based on qualifications.
The industry is rapidly growing and evolving as audiences shifting from traditional media to streaming audio and video in addition to web and mobile.
The Amazon Publisher Monetization team is responsible for defining and delivering a collection of ad products that enable agencies and direct advertisers to buy Amazon video, audio and display media across a network of publishers and devices.
As our business grows, we are launching new advertising capabilities, inventory supply, and measurement technologies, which span multiple teams with Amazon.
The Support Engineer will own technical troubleshooting and resolution of all customer related issues related to our sell side and buy side technology, with a specific focus on campaign delivery issues spanning UI, reporting and targeting.
Technical acumen and the ability to learn new systems will be critical.
Key job responsibilitiesThis position requires a combination of strong troubleshooting, technical, communication and leadership skills.
Evaluate, troubleshoot and accelerate the resolution of all systemic customer impacting issues in production.
Provide visibility and drive accountability and action into problem themes for constant improvement of the customer experience.
Interface with operations and business partners to determine root cause Design solutions and tools (applications, improvements and scripts) to eliminate regressions and improve quality and operational excellence.
A day in the lifeMonitor analytics/discrepancy support queue to ensure aggressive SLAs are met.
Handle escalations by leading conversations to address issue blockers and align stakeholders to expedite issue resolution.
Contribute to team strategy and evaluate areas to improve efficiencies and maximize SE team impact by driving continuous improvement.
This includes defining requirements for projects to improve time to diagnose, troubleshoot and triage customer issues, improving our standard operating procedures, and collaborating with partner development teams.
We are open to hiring candidates to work out of one of the following locations:
New York, NY, USA.
Estimated Salary: $20 to $28 per hour based on qualifications.
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