Senior Manager, Technical Account Manager at Samsung in New York, NY
Position Summary This individual has the responsibility for supporting the development of Samsung's consumer electronics service offerings in the US market. This individual will be an expert in all phases of service development from initial concept design, business modeling and analysis, development, implementation, launch, and product roadmap maintenance. Familiarity with consumer electronics and Internet service platforms is critical as is prior expertise in building and launching consumer oriented services with or at a software or solutions company. Responsible for supporting the Product Solutions Team by analyzing content-related business activities and supporting content-related content partner and developer outreach activities. Role and Responsibilities Supporting Content partner (CP) and Developer outreach activities and provide technical support (technical questions on app development, SDK related information, QA support) SmartHub TV App Store Operations (creating process guidelines and implementing them together with HQ/VD, running weekly operations call with HQ and CP operational support Creating agenda's for regular Technical reviews with Content Partners Organize Content Partner technical support calls with headquarters Creating and running technical workshops with Content Partners (onsite and offsite) Coordinating device certification process with top Content Partners Support ongoing testing and certification for firmware drops, issue confirmation for CP issues (inc. reproduction steps), etc New technology identification (inc. competitive analysis) and subject matter expert Skills and Qualifications Bachelor's degree in engineering or marketing; MBA degree or business degree a plus. Minimum 8 - 12 years of experience with a technology or content & media company in a service and product marketing development role with 2-3 years experience with service & content offering development. Understanding of the dynamics of the US consumer ecosystem. Very strong analytical, problem solving written and verbal skills. Ability to influence developers to support and endorse Samsung services strategy. Mature understanding of CE devices and usage PowerPoint and excel whiz. Capable of managing several high profile programs and project activities to completion. Comfortable with presenting in front of customers and business executives. Works very collaboratively across global teams. Highly motivated and able to think proactively. Excellent communication and interpersonal skills; ability to facilitate meetings Develop and maintain excellent working relationships with all assigned levels within and outside the company.
Salary Range:
$80K -- $100K
Minimum Qualification
Account ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
Salary Range:
$80K -- $100K
Minimum Qualification
Account ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
