Account Director, Client Experience, Healthcare at Weber Shandwick in New York, NY
Account Director, Client Experience, Healthcare New York, New York, United States The Account Director will have proven leadership and client service skills, and experience managing integrated communications programs. The candidate will be the day-to-day contact for clients, manage communications across a cross-functional agency team as well as client team, and support flawless execution in the most efficient and productive way. They will display personal ownership and accountability for client engagement, with the ability to cultivate and nurture long-term partnerships and client satisfaction. PRIMARY
Responsibilities:
Maintain daily client contact, serving as a trusted resource and advisor Facilitate cross-functional team integration (strategy, creative, integrated media specialists, etc.) to deliver on client plans Act as effective, two-way translator between clients and teams, actively counseling development of work in the best interest of all parties Proactively support and suggest improvements and new ideas to exceed client expectations by leveraging industry knowledge and experience Manage workstreams with a focus on running data and regulatory milestones and overseeing junior staff Have ownership of client financials and profitability Coordinate integration with other agency partners Successfully navigate conflicts across internal stakeholders, clients and agency partners Manage ongoing team resourcing/staffing to ensure successful delivery of work product Actively participate in agency development and assist with new business MINIMUM REQUIREMENTS:
6-9 years of relevant healthcare communications agency experience Ability to translate client needs into workable plans/projects Strong project management skills and attention to detail Experience managing high-performing teams; mentoring team members Confident presenter and persuasive speaker Financial acumen in the areas of budgeting, billing and staffing Minimum:
Bachelor's Degree PREFERRED REQUIREMENTS:
Strong decision-making skills Ability to multi-task in a deadline-oriented, fast-paced environment Collaborative team player Exceptional judgment when working with clients, teams and vendors Self-motivated, entrepreneurial, and endlessly curious ABOUT US Weber Shandwick is a leading global communications network that delivers next-generation solutions to brands, businesses and organizations in major markets around the world. Led by world-class strategic and creative thinkers and activators, we have won some of the most prestigious awards in the industry. Weber Shandwick was named to Ad Age's Agency A-List in 2020 and Best Places to Work in 2019. Weber Shandwick was also honored as PRWeek's Global Agency of the Year in 2015, 2016, 2017 and 2018, and PRovoke's Global Agency of the Year in 2015, 2017 and 2019. The firm earned 25 Lions at the 2019 Cannes Lions International Festival of Creativity. Data-led, with earned ideas at the core, the agency deploys leading and emerging technologies to inform strategy, develop critical insights and heighten impact across sectors and specialty areas, including brand and B2B marketing, healthcare marketing, change management, employee engagement, corporate.
Salary Range:
$200K -- $250K
Minimum Qualification
Communications & PR, Account Management, Sales Management & OperationsEstimated Salary: $20 to $28 per hour based on qualifications.
Responsibilities:
Maintain daily client contact, serving as a trusted resource and advisor Facilitate cross-functional team integration (strategy, creative, integrated media specialists, etc.) to deliver on client plans Act as effective, two-way translator between clients and teams, actively counseling development of work in the best interest of all parties Proactively support and suggest improvements and new ideas to exceed client expectations by leveraging industry knowledge and experience Manage workstreams with a focus on running data and regulatory milestones and overseeing junior staff Have ownership of client financials and profitability Coordinate integration with other agency partners Successfully navigate conflicts across internal stakeholders, clients and agency partners Manage ongoing team resourcing/staffing to ensure successful delivery of work product Actively participate in agency development and assist with new business MINIMUM REQUIREMENTS:
6-9 years of relevant healthcare communications agency experience Ability to translate client needs into workable plans/projects Strong project management skills and attention to detail Experience managing high-performing teams; mentoring team members Confident presenter and persuasive speaker Financial acumen in the areas of budgeting, billing and staffing Minimum:
Bachelor's Degree PREFERRED REQUIREMENTS:
Strong decision-making skills Ability to multi-task in a deadline-oriented, fast-paced environment Collaborative team player Exceptional judgment when working with clients, teams and vendors Self-motivated, entrepreneurial, and endlessly curious ABOUT US Weber Shandwick is a leading global communications network that delivers next-generation solutions to brands, businesses and organizations in major markets around the world. Led by world-class strategic and creative thinkers and activators, we have won some of the most prestigious awards in the industry. Weber Shandwick was named to Ad Age's Agency A-List in 2020 and Best Places to Work in 2019. Weber Shandwick was also honored as PRWeek's Global Agency of the Year in 2015, 2016, 2017 and 2018, and PRovoke's Global Agency of the Year in 2015, 2017 and 2019. The firm earned 25 Lions at the 2019 Cannes Lions International Festival of Creativity. Data-led, with earned ideas at the core, the agency deploys leading and emerging technologies to inform strategy, develop critical insights and heighten impact across sectors and specialty areas, including brand and B2B marketing, healthcare marketing, change management, employee engagement, corporate.
Salary Range:
$200K -- $250K
Minimum Qualification
Communications & PR, Account Management, Sales Management & OperationsEstimated Salary: $20 to $28 per hour based on qualifications.
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