Senior Field Support Analyst at Altice USA in New York, NY
Responsibilities The Deskside Support Senior Analyst serves as a lead level information technology specialist. Installs, troubleshoots, maintains, and uses a variety of computer systems, software, peripheral devices, and network equipment. Ensures the integrity of such systems, documentation, and provides design influences. Emphasis could be in computer systems administration, network administration, service desk support or any other related discipline. Under minimal supervision the DSS Senior Analyst will serve as an escalation point for level I and II technicians as well as responsible for maintaining systems integrity. Responsibilities include:
provides quality customer service surrounding Company values and policies; greets and serves customers with the highest degree of courtesy and professionalism; serves as an escalation point for Associate Analysts and Analysts; responds to end-user issues via telephone or escalated helpdesk tickets; installs, configures and tests desktop/server hardware and software; partners with other departments to implement new programs or provide technical assistance; coordinates with corporate IT resources to understand and minimize the impact of potential widespread issues; supports and maintains IT managed network infrastructure in coordination with enterprise network team. Including but not limited to, systems management, upgrade, patching, and troubleshooting; supports and maintains IT managed server infrastructure in coordination with enterprise systems team. Including but not limited to, systems management, upgrade, patching, and troubleshooting; and, performs other duties as assigned. This position supports Cheddar and NY Interconnect teams and is based in Manhattan. You will be working directly with our News teams to support their daily IT operations, including but not limited to:
Onboarding, Offboarding, and general IT inquiries related to these two departments. Qualifications Bachelor's degree in Computer Science or similar degree preferred or the equivalent combination of education and job experience Minimum three to seven years of basic hardware/software troubleshooting and problem resolution desirable Minimum three to seven years of enterprise level technical support experience preferred within a Microsoft and Cisco environment Minimum three to seven years of progressively responsible experience with computer hardware, Microsoft server platforms or Cisco networks within an enterprise environment Appropriate valid driver's license and a good driving record Microsoft technical certification for current Windows OS (or acquire within the first 12 months of employment) Vendor hardware certification(s) (or acquire within the first 12 months of employment) Ability to visualize and troubleshoot complex issues remotely Experience using helpdesk ticketing systems Experience with Active Directory user and group administration Experience with Windows OS, Microsoft Office, Internet browsers and Email clients. Working knowledge of systems hardware, printers, scanners and other peripheral devices Ability to work independently with minimum guidance as well as within a team environment Ability to detect problem areas and recommend solutions for local and remote users Ability to comply with all Company implemented safety procedures Effective communication and customer service interaction skills with users to interpret their needs efficiently and professionally Excellent analytical and organizational skills Other industry standard certifications as specified
Salary Range:
$80K -- $100K
Minimum Qualification
Technical SupportEstimated Salary: $20 to $28 per hour based on qualifications.
provides quality customer service surrounding Company values and policies; greets and serves customers with the highest degree of courtesy and professionalism; serves as an escalation point for Associate Analysts and Analysts; responds to end-user issues via telephone or escalated helpdesk tickets; installs, configures and tests desktop/server hardware and software; partners with other departments to implement new programs or provide technical assistance; coordinates with corporate IT resources to understand and minimize the impact of potential widespread issues; supports and maintains IT managed network infrastructure in coordination with enterprise network team. Including but not limited to, systems management, upgrade, patching, and troubleshooting; supports and maintains IT managed server infrastructure in coordination with enterprise systems team. Including but not limited to, systems management, upgrade, patching, and troubleshooting; and, performs other duties as assigned. This position supports Cheddar and NY Interconnect teams and is based in Manhattan. You will be working directly with our News teams to support their daily IT operations, including but not limited to:
Onboarding, Offboarding, and general IT inquiries related to these two departments. Qualifications Bachelor's degree in Computer Science or similar degree preferred or the equivalent combination of education and job experience Minimum three to seven years of basic hardware/software troubleshooting and problem resolution desirable Minimum three to seven years of enterprise level technical support experience preferred within a Microsoft and Cisco environment Minimum three to seven years of progressively responsible experience with computer hardware, Microsoft server platforms or Cisco networks within an enterprise environment Appropriate valid driver's license and a good driving record Microsoft technical certification for current Windows OS (or acquire within the first 12 months of employment) Vendor hardware certification(s) (or acquire within the first 12 months of employment) Ability to visualize and troubleshoot complex issues remotely Experience using helpdesk ticketing systems Experience with Active Directory user and group administration Experience with Windows OS, Microsoft Office, Internet browsers and Email clients. Working knowledge of systems hardware, printers, scanners and other peripheral devices Ability to work independently with minimum guidance as well as within a team environment Ability to detect problem areas and recommend solutions for local and remote users Ability to comply with all Company implemented safety procedures Effective communication and customer service interaction skills with users to interpret their needs efficiently and professionally Excellent analytical and organizational skills Other industry standard certifications as specified
Salary Range:
$80K -- $100K
Minimum Qualification
Technical SupportEstimated Salary: $20 to $28 per hour based on qualifications.
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