Platform Ops & Reliability Engineering? Lead (Sr Mgr) at L'Oreal in New York, NY
We are seeking a highly motivated individual with an IT support mindset to join our dynamic and fast-paced Americas E-commerce Operations & Support team. This individual will collaborate with technology, business, and service partners to help coordinate the remediation of uncovered storefront concerns, communicate with our stakeholders, observe standards and policies, maintain IT Security postures, etc. The solution minded candidate will cover the spectrum of applications across media, ecommerce, mobile, social, CRM, retail, analytics and much more for our D2C and B2B initiatives in the US, Canada, and Latin America. This candidate will act as the primary contact for all aspects of Ecommerce Support and work closely with stakeholders from the L'Oreal brands, Digital IT, Infrastructure office, CRM / DDM, etc. Across the US, Latin America, and Canada. This role would best be filled by an individual with extensive experience in supporting high-performing e-commerce storefronts that is passionate about problem-solving and is energized by the thought of learning and working with a wide variety of ecommerce related technologies. Responsibilities Serve as a primary support contact within the Americas E-commerce Support team Lead and mentor the Platform Reliability Engineering (PRE) team which includes the day-to-day activities of internal B2C, B2B and DevOps analysts and external partners that assist with managed services Own incident management, problem management, and service request management and provide timely responses to stakeholders Accountable for the production platform and it's uptime, availability, stability, and capacity planning Monitor baselines of technical KPIs such as uptime, performance, and error rate of the SFCC platform and drive the efforts to improve these with the help of other teams, as needed Enhance monitoring and alerting for all technical components by creating dashboards, visualizations, baselines, and alerts Create / maintain third party vendor scorecard and provide feedback to their account executives as needed Create/maintain operational runbook Collaborate with the L'Oreal internal product owners, business, developers, and QA and plan for production activities, including knowledge transfer and operational support Ensure timely communication and alerts to the IT stakeholders and business teams Gather customer feedback and friction points from other teams and tools, incorporate those in the product backlog to drive continuous improvements in DevOps processes Coordinate with cross-functional partners responsible for SaaS 3rd party or downstream systems to address technical debt, upgrades or testing activities Plan and coordinate weekly build and release processes Facilitate timely code reviews and pull requests for builds to staging and production instances Work closely with internal security teams on incident management, security reviews and 3rd party assessments Plan for yearly holiday readiness activities to support high-availability and stability of sites Stay informed on new digital solution trends and Salesforce Commerce Cloud (SFCC) best practices and contribute to the IT digital strategy Core Competencies / Professional Requirements 5
years of experience with managing operations and supporting e-commerce platforms Strong IT vendor management expertise is a must Ability to interact effectively with internal business and IT teams at varying levels of the organization Operates with integrity, transparency, and humility Balances clear strategic thinking and accountability in execution to deliver results Strong technical background and hands on experience on Demandware or similar eCommerce Platforms Agile methodology experience a plus Strong organizational, time management, communication, process orientation and problem-solving skills with multiple clients /vendors / projects. Actively creates the conditions for team success Ability to successfully function in a fast-paced, deadline-driven environment is a must Experience in analysis and documentation of technical requirements for e-commerce projects Technology assessment and evaluation skills Strong problem solving and business analysis skills Experience in ecommerce/ cosmetic / FMCG / retail industry is preferred Bachelor's degree required People management experience required Technical/Professional Requirements Experience with Salesforce Commerce Cloud or any other e-commerce platform Systems integration - web services (REST, SOAP), Batch, EDI, SFTP / FTP Hands-on administrative functions with any n-tier platform is a plus Working knowledge of web technologies (HTML, CSS, JavaScript) Previous development and release management experience is a plus Familiarity with collaboration tools such as BitBucket, JIRA and Confluence Deep understanding of source control systems such as Git Social integration technologies around Facebook connect and social sharing Exposure to mobile, omni-channel technology tools and principles around responsive design, hybrid applications, mobile applications Awareness of different testing methodologies such as performance, functional, regression, browser testing Microsoft Office applications -- Office Suite (Project, Power Point, Excel, Word, Visio) Passionate about technical support.
Salary Range:
$200K -- $250K
Minimum Qualification
Technical Support, Technology Management, DevOps & Site ReliabilityEstimated Salary: $20 to $28 per hour based on qualifications.
years of experience with managing operations and supporting e-commerce platforms Strong IT vendor management expertise is a must Ability to interact effectively with internal business and IT teams at varying levels of the organization Operates with integrity, transparency, and humility Balances clear strategic thinking and accountability in execution to deliver results Strong technical background and hands on experience on Demandware or similar eCommerce Platforms Agile methodology experience a plus Strong organizational, time management, communication, process orientation and problem-solving skills with multiple clients /vendors / projects. Actively creates the conditions for team success Ability to successfully function in a fast-paced, deadline-driven environment is a must Experience in analysis and documentation of technical requirements for e-commerce projects Technology assessment and evaluation skills Strong problem solving and business analysis skills Experience in ecommerce/ cosmetic / FMCG / retail industry is preferred Bachelor's degree required People management experience required Technical/Professional Requirements Experience with Salesforce Commerce Cloud or any other e-commerce platform Systems integration - web services (REST, SOAP), Batch, EDI, SFTP / FTP Hands-on administrative functions with any n-tier platform is a plus Working knowledge of web technologies (HTML, CSS, JavaScript) Previous development and release management experience is a plus Familiarity with collaboration tools such as BitBucket, JIRA and Confluence Deep understanding of source control systems such as Git Social integration technologies around Facebook connect and social sharing Exposure to mobile, omni-channel technology tools and principles around responsive design, hybrid applications, mobile applications Awareness of different testing methodologies such as performance, functional, regression, browser testing Microsoft Office applications -- Office Suite (Project, Power Point, Excel, Word, Visio) Passionate about technical support.
Salary Range:
$200K -- $250K
Minimum Qualification
Technical Support, Technology Management, DevOps & Site ReliabilityEstimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
