Technical Program Manager at WeWork in New York, NY
About The Opportunity Technical Program Manager, Technology & Innovation will have a passion for program delivery, process engineering, defining strategy and execution of technology transformation along with a desire to relentlessly champion best practices in an continuously evolving and dynamic environment. You will be a member of the Technology & Innovation PMO practice to define methods and procedures to deliver technical program, project, process, and operational effectiveness across the company. The Technology & Innovation PMO team has both direct and matrixed team members dedicated to creating a modern day, value driven, PMO practice that supports mission of creating environments where people and companies come together and do their best work. The Technical Program Manager will be a member of a team located in New York and provide direction and best practices for delivery across Technology & Innovation organization. Key Responsibilities The Technical Program Manager will have a number of critical responsibilities focused on execution of strategic programs and projects, engineering and scaling our processes, and innovating solutions. Execution of Strategic Programs and Projects:
Own the delivery of all phases of complex technology programs and projects that span Product, Design, Engineering, Data, Operations, and Service Desk teams with dependencies across other organizations. Work independently to drive the innovation and execution of people, process and technology of complex programs of work that drive transformational change. Demonstrate ability to be a subject matter expert as well as partner in a matrixed organization to drive key critical decisions and resolve complex problems. Design, implement, operationalize, and track processes across teams, products, services and vendors to deliver program scope by utilizing expertise in program management, process engineering, Agile and ITIL frameworks, hybrid approaches, tools and techniques. Simultaneously manage and drive the delivery of multiple programs, projects, and process engineering initiatives. Maintain Program dashboards, progress reporting, presentations, communications and actionable Program plans in line with the best practices established by the PMO. Design Program execution around motivated teams iteratively driving to a common goal and focusing on continuous improvement. Be an inspirational leader who is trusted for quality Program execution and delivery. Skills and Professional Requirements Experience leading complex global technology transformation in a consumer-facing / consumer service industry (particularly real estate, hospitality or retail), or high-volume professional services desirable Experience managing multiple programs and projects at once. 10
years of relevant professional experience, with a minimum of 3 years in a Technical Program Management role with direct technical responsibility for technology transformation at either at a best-in-class global company or high growth startup Track record of regular interaction with senior-level executives in Fortune 1000 or equivalent is desirable Demonstrated track record of successfully transforming global enterprise technology processes that touch multiple disciplines, software, hardware, and infrastructure. Certifications such as PMP, Prince, and/or Agile preferred. Critical Skills & Behaviors for Success Results-orientation:
Gets things done, with both a short and long-term view in mind. Pragmatic and outcome-oriented, leveraging data to make decisions. Thrives in a fast-paced, ambiguous, constantly changing environment with exceptional organizational skills and ability to re-prioritize on a consistent basis. Exemplary planning and organizational skills, along with a high degree of detail orientation. A hands-on and adaptable leadership style with commitment to driving results. A thought leader who can scale a business:
Thought leader for peers, clients, as well as a team, getting to root causes of issues. Can play high and low, operating at both a strategic and tactical level as needed. Optimizes operations while being strategic and innovative about solutions. Strong presenter, demonstrating the aptitude of communicating clearly and effectively to upper management and all levels across departments. Collaboration focus in all interactions:
Demonstrate Servant Leadership in all aspects of management and facilitation. Highly collaborative with the ability to build trusting relationships across a diverse, global workforce with an understanding and openness to different cultures to be a leading example of a global citizen. Known for honesty and integrity .
Salary Range:
$150K -- $200K
Minimum Qualification
Technical Project Management, Program ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
Own the delivery of all phases of complex technology programs and projects that span Product, Design, Engineering, Data, Operations, and Service Desk teams with dependencies across other organizations. Work independently to drive the innovation and execution of people, process and technology of complex programs of work that drive transformational change. Demonstrate ability to be a subject matter expert as well as partner in a matrixed organization to drive key critical decisions and resolve complex problems. Design, implement, operationalize, and track processes across teams, products, services and vendors to deliver program scope by utilizing expertise in program management, process engineering, Agile and ITIL frameworks, hybrid approaches, tools and techniques. Simultaneously manage and drive the delivery of multiple programs, projects, and process engineering initiatives. Maintain Program dashboards, progress reporting, presentations, communications and actionable Program plans in line with the best practices established by the PMO. Design Program execution around motivated teams iteratively driving to a common goal and focusing on continuous improvement. Be an inspirational leader who is trusted for quality Program execution and delivery. Skills and Professional Requirements Experience leading complex global technology transformation in a consumer-facing / consumer service industry (particularly real estate, hospitality or retail), or high-volume professional services desirable Experience managing multiple programs and projects at once. 10
years of relevant professional experience, with a minimum of 3 years in a Technical Program Management role with direct technical responsibility for technology transformation at either at a best-in-class global company or high growth startup Track record of regular interaction with senior-level executives in Fortune 1000 or equivalent is desirable Demonstrated track record of successfully transforming global enterprise technology processes that touch multiple disciplines, software, hardware, and infrastructure. Certifications such as PMP, Prince, and/or Agile preferred. Critical Skills & Behaviors for Success Results-orientation:
Gets things done, with both a short and long-term view in mind. Pragmatic and outcome-oriented, leveraging data to make decisions. Thrives in a fast-paced, ambiguous, constantly changing environment with exceptional organizational skills and ability to re-prioritize on a consistent basis. Exemplary planning and organizational skills, along with a high degree of detail orientation. A hands-on and adaptable leadership style with commitment to driving results. A thought leader who can scale a business:
Thought leader for peers, clients, as well as a team, getting to root causes of issues. Can play high and low, operating at both a strategic and tactical level as needed. Optimizes operations while being strategic and innovative about solutions. Strong presenter, demonstrating the aptitude of communicating clearly and effectively to upper management and all levels across departments. Collaboration focus in all interactions:
Demonstrate Servant Leadership in all aspects of management and facilitation. Highly collaborative with the ability to build trusting relationships across a diverse, global workforce with an understanding and openness to different cultures to be a leading example of a global citizen. Known for honesty and integrity .
Salary Range:
$150K -- $200K
Minimum Qualification
Technical Project Management, Program ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
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