Senior Technical Program Manager at WeWork in New York, NY
Senior Technical Program Manager in the Technology PMO will have a passion for program delivery, process engineering, defining strategy and execution of technology transformation along with a desire to relentlessly champion best practices in an continuously evolving and dynamic environment. You will be a member of the Technology PMO practice to define methods and procedures to deliver technical program, project, process, and operational effectiveness for the Salesforce platform. The Technology PMO team has both direct and matrixed team members dedicated to creating a modern day, value driven, Technology PMO practice that supports mission of creating environments where people and companies come together and do their best work. The Senior Technical Program Manager, Technology PMO will be a member of a team located in New York and provide direction and best practices for delivery of Salesforce platform initiatives. The successful candidate will be accountable for designing and executing high value delivery frameworks and will ensure technology, process and standards improvements are aligned with company goals. This position reports to the Senior Director, Technology PMO. Key Responsibilities The Senior Technical Program Manager, Technology PMO will have a number of critical responsibilities focused on partnering with Technology Leadership, execution of strategic Salesforce programs and projects, engineering and scaling our processes, and innovating solutions. Execution of Strategic Programs and Projects:
Own the delivery of all phases of complex Salesforce programs and projects that span Product, Design, Engineering, Operations, and Service Desk teams with dependencies across other organizations. Design, implement, operationalize, and track processes across teams, products, services and vendors to deliver program scope by utilizing expertise in program management, process engineering, Agile frameworks, hybrid approaches, tools and techniques. Simultaneously manage and drive the delivery of multiple Salesforce programs, projects, and process engineering initiatives. Contribute to the planning, development and implementation of cross-functional transformation programs across the entire company, globally. Maintain Program dashboards, progress reporting, presentations, communications and actionable Program plans in line with the best practices established by the Technology PMO. Design Program execution around motivated teams iteratively driving to a common goal and focusing on continuous improvement. Share knowledge and best practices within the Technology PMO Team as well as the broader organization, to ensure that transformation management is highly effective, renowned and valued. Be an inspirational leader who is trusted for quality Program execution and delivery. Skills and Professional Requirements Bachelor's degree in computer science, business, or a related discipline required Experience leading complex global technology transformation in a consumer-facing / consumer service industry (particularly hospitality or retail), or high-volume professional services desirable Experience managing multiple programs and projects at once. 13
years of relevant professional experience, with a minimum of 10 years in a Technical Program Management role with direct technical responsibility for technology transformation at either at a best-in-class global company or high growth startup Track record of regular interaction with senior-level executives in Fortune 1000 or equivalent is desirable Demonstrated track record of successfully transforming global enterprise technology processes that touch multiple disciplines, software, hardware, and infrastructure. Experience with technology operations and support, SaaS applications, networking, video conferencing, cloud-based technologies. Experience deploying Cloud Services and SaaS products with complex API and integrations. Experience managing Salesforce programs and projects is highly desired Certifications such as PMP, Prince, and/or Agile preferred. Critical Skills & Behaviors for Success Results-orientation:
Gets things done, with both a short and long-term view in mind. Pragmatic and outcome-oriented, leveraging data to make decisions Thrives in a fast-paced, ambiguous, constantly changing environment with exceptional organizational skills and ability to re-prioritize on a consistent basis Exemplary planning and organizational skills, along with a high degree of detail orientation A hands-on and adaptable leadership style with commitment to driving results. A thought leader who can scale a business:
Thought leader for peers, clients, as well as a team, getting to root causes of issues. Can play high and low, operating at both a strategic and tactical level as needed. Optimizes operations while being strategic and innovative about solutions. Strong presenter, demonstrating the aptitude of communicating clearly and effectively to upper management and all levels across departments. Collaboration focus in all interactions:
Demonstrate Servant Leadership in all aspects of management and facilitation. Provide coaching and learning opportunities to teams ensuring leading-edge practices Influential to Executives, colleagues, and peers coming from a we orientation. Highly collaborative with the ability to build trusting relationships across a diverse, global workforce with an understanding and openness to different cultures to be a leading example of a global citizen. Known for honesty and integrity.
Salary Range:
$200K -- $250K
Minimum Qualification
Technical Project Management, Program ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
Own the delivery of all phases of complex Salesforce programs and projects that span Product, Design, Engineering, Operations, and Service Desk teams with dependencies across other organizations. Design, implement, operationalize, and track processes across teams, products, services and vendors to deliver program scope by utilizing expertise in program management, process engineering, Agile frameworks, hybrid approaches, tools and techniques. Simultaneously manage and drive the delivery of multiple Salesforce programs, projects, and process engineering initiatives. Contribute to the planning, development and implementation of cross-functional transformation programs across the entire company, globally. Maintain Program dashboards, progress reporting, presentations, communications and actionable Program plans in line with the best practices established by the Technology PMO. Design Program execution around motivated teams iteratively driving to a common goal and focusing on continuous improvement. Share knowledge and best practices within the Technology PMO Team as well as the broader organization, to ensure that transformation management is highly effective, renowned and valued. Be an inspirational leader who is trusted for quality Program execution and delivery. Skills and Professional Requirements Bachelor's degree in computer science, business, or a related discipline required Experience leading complex global technology transformation in a consumer-facing / consumer service industry (particularly hospitality or retail), or high-volume professional services desirable Experience managing multiple programs and projects at once. 13
years of relevant professional experience, with a minimum of 10 years in a Technical Program Management role with direct technical responsibility for technology transformation at either at a best-in-class global company or high growth startup Track record of regular interaction with senior-level executives in Fortune 1000 or equivalent is desirable Demonstrated track record of successfully transforming global enterprise technology processes that touch multiple disciplines, software, hardware, and infrastructure. Experience with technology operations and support, SaaS applications, networking, video conferencing, cloud-based technologies. Experience deploying Cloud Services and SaaS products with complex API and integrations. Experience managing Salesforce programs and projects is highly desired Certifications such as PMP, Prince, and/or Agile preferred. Critical Skills & Behaviors for Success Results-orientation:
Gets things done, with both a short and long-term view in mind. Pragmatic and outcome-oriented, leveraging data to make decisions Thrives in a fast-paced, ambiguous, constantly changing environment with exceptional organizational skills and ability to re-prioritize on a consistent basis Exemplary planning and organizational skills, along with a high degree of detail orientation A hands-on and adaptable leadership style with commitment to driving results. A thought leader who can scale a business:
Thought leader for peers, clients, as well as a team, getting to root causes of issues. Can play high and low, operating at both a strategic and tactical level as needed. Optimizes operations while being strategic and innovative about solutions. Strong presenter, demonstrating the aptitude of communicating clearly and effectively to upper management and all levels across departments. Collaboration focus in all interactions:
Demonstrate Servant Leadership in all aspects of management and facilitation. Provide coaching and learning opportunities to teams ensuring leading-edge practices Influential to Executives, colleagues, and peers coming from a we orientation. Highly collaborative with the ability to build trusting relationships across a diverse, global workforce with an understanding and openness to different cultures to be a leading example of a global citizen. Known for honesty and integrity.
Salary Range:
$200K -- $250K
Minimum Qualification
Technical Project Management, Program ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
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