Director, Production Performance Management at Radial in Remote
This role is responsible for the overall monitoring strategy in the IT Organization to ensure all production systems are proactively monitored and managed. The ideal candidate would possess strong analytical acumen and the ability to understand how transaction and business logic flows through an application, and how it relates to APM solving performance issues. Strong understanding of Business Process Management is required for this position.
Responsibilities:
Develop and oversee the engineering of automated solutions to improve platform and application stability, performance, staff productivity, metrics and reporting. Own the Event Management process and drive integration with incident Management to improve SLA response and resolution time for client issues. Design, build, deploy, and maintain production monitoring solutions through collaborative efforts with team members and third-party vendors. Collaborate with other teams within the Enterprise to design and create effective solutions. Engage in service capacity planning and demand forecasting, software performance analysis and system tuning. Perform advanced troubleshooting of incidents in mission-critical systems (on call support as necessary) and participate in preventative problem management activities. Partner to influence and support innovation & continued drive towards automation, touch less operational sustainment as a design/architecture construct working with Enterprise Function technology partners/managers. Manage and coordinate production change requests and release management. Manages continuous services improvements and drives innovation to ensure SLAs, KPIs and OLAs for the critical business processes, applications, and partner interfaces. Required
Qualifications:
10
years of System Operations experience 10
years of application production support experience 10
years of Infrastructure experience 5
years of Application Performance Management engineering experience Desired Qualifications Strong verbal, written, and interpersonal communication skills Cloud computing experience Configuration Management Data Base (CMDB) and ServiceNow as tools for management of large environments and ITIL concepts including Incident, Problem and Change Management Experience in IT auditing procedures and mandates with a focus on tools monitoring Strong knowledge of capacity planning and how it can be used in Systems and Tools Management environment Platform Monitoring tools Strong Knowledge of AppDynamics or similar tools Knowledge and understanding of lifecycle management, including implementation, maintenance, patching, health checks, capacity planning, and decommissioning Knowledge and understanding of system monitoring and high availability architectures, at an enterprise level
Salary Range:
$200K -- $250K
Minimum Qualification
Operations ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
Responsibilities:
Develop and oversee the engineering of automated solutions to improve platform and application stability, performance, staff productivity, metrics and reporting. Own the Event Management process and drive integration with incident Management to improve SLA response and resolution time for client issues. Design, build, deploy, and maintain production monitoring solutions through collaborative efforts with team members and third-party vendors. Collaborate with other teams within the Enterprise to design and create effective solutions. Engage in service capacity planning and demand forecasting, software performance analysis and system tuning. Perform advanced troubleshooting of incidents in mission-critical systems (on call support as necessary) and participate in preventative problem management activities. Partner to influence and support innovation & continued drive towards automation, touch less operational sustainment as a design/architecture construct working with Enterprise Function technology partners/managers. Manage and coordinate production change requests and release management. Manages continuous services improvements and drives innovation to ensure SLAs, KPIs and OLAs for the critical business processes, applications, and partner interfaces. Required
Qualifications:
10
years of System Operations experience 10
years of application production support experience 10
years of Infrastructure experience 5
years of Application Performance Management engineering experience Desired Qualifications Strong verbal, written, and interpersonal communication skills Cloud computing experience Configuration Management Data Base (CMDB) and ServiceNow as tools for management of large environments and ITIL concepts including Incident, Problem and Change Management Experience in IT auditing procedures and mandates with a focus on tools monitoring Strong knowledge of capacity planning and how it can be used in Systems and Tools Management environment Platform Monitoring tools Strong Knowledge of AppDynamics or similar tools Knowledge and understanding of lifecycle management, including implementation, maintenance, patching, health checks, capacity planning, and decommissioning Knowledge and understanding of system monitoring and high availability architectures, at an enterprise level
Salary Range:
$200K -- $250K
Minimum Qualification
Operations ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
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