Customer Success Executive
Overview At Zebra, we extend the edge of possibility by shaping the future of work on the front line--reinventing how businesses run and moving society forward. We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new solutions with partners to help organizations act with greater visibility, connectivity, and intelligence--delivering better experiences for workers and those they serve. Being a part of Zebra means being seen, heard, valued, and respected as you define your path to a fulfilling career. Here, you'll have opportunities to learn and lead at a leading company, and you can channel your skills towards causes that you and the Zebra community care about, locally, and globally. Together, we've only begun to define the edge of what's possible--for our people, our customers, and the world. Build your edge. Build what's next. Be a leader at a leading company. Serves as the primary post-sale point of contact for clients/customers. Uses in-depth knowledge of client industry and/or business processes, deep knowledge of the product being sold and technical expertise to drive and increase adoption and utilization of company products. Demonstrates product features beyond central functionality to help the customer achieve specific business results and maximum value from the product(s). May recommend specific solutions to achieve customer's desired result. Holds direct responsibility for identifying opportunities and closing additional revenue from assigned clients, including upselling and cross-selling of related products, accountable for client renewal and retention results. Ensures best practices are adopted for product use. May handle escalations and coordinate across functional areas of the company, including Marketing, Sales, Professional Services, Engineering, Finance, Training, and/or Support. Responsibilities Manages companies most strategic customers on their post-sales customer journey including kickoff, onboarding, adoption, renewals, and advocacy. Meets and exceeds KPIs pertaining to customer adoption, upsell, renewal and advocacy Instrumental part of the team driving best practices, new customer use cases Mentors and coaches new team members on best practices, new use cases, industry Being a 'go to' person for questions and strategy for other Customer Success Managers. Works cross-functionally on internal projects to support and drive the continued evolution of the solution. Creates and executes a project management plan, providing awareness across the organization, driving both strategic and tactical initiatives. Ability to prioritize multiple and very different tasks on a daily basis. Customers may have very different use cases and specific needs, being able to stay organized and accomplish their goals is important to overall success. Analyzes and resolves product adoption issues, escalate customer concerns and product needs appropriately while working with the correct internal groups. Facilitates customer cadence calls, onsite and/or web trainings Drives quarterly steering committee agenda's, partnering with sales, Executive Management and other resources to drive continued ROI. Acts as the voice of the customer and partner with them through the entire customer journey Ensures customer environment is maximized to exceed value and expectations over time Drives business process recommendations to accelerate the adoption, retention, upsell and value achievement while identifying and resolving risk Delivers, documents and references customer success stories to distinguish ZPA's services Partners with sales to identify expansion opportunities Qualifications Minimum
Qualifications:
Bachelor's Degree preferred or 8
years of relevant experience in the field Other skills and competencies:
Strong knowledge of business challenges/enterprise landscape, team player, strong project management, organizational and communication, build strong internal and external relationships, strong mentor and leadership qualities Ability to speak at the Director and C-level. Subject matter expert in product or related field Retail/ CPG/supply chain and/or store operations experience is preferred Up to 50% travel will be required While this position may be performed remotely, unless specified in the body of the posting, it may not be performed within the State of Colorado
Salary Range:
$80K -- $100K
Minimum Qualification
Account ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
Qualifications:
Bachelor's Degree preferred or 8
years of relevant experience in the field Other skills and competencies:
Strong knowledge of business challenges/enterprise landscape, team player, strong project management, organizational and communication, build strong internal and external relationships, strong mentor and leadership qualities Ability to speak at the Director and C-level. Subject matter expert in product or related field Retail/ CPG/supply chain and/or store operations experience is preferred Up to 50% travel will be required While this position may be performed remotely, unless specified in the body of the posting, it may not be performed within the State of Colorado
Salary Range:
$80K -- $100K
Minimum Qualification
Account ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
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