GENERAL MANAGER- ROOFTOP
Overview The General Manager for RT60 is responsible for overseeing and directing the seamless running of the restaurant and rooftop, by providing a highly efficient and effective service, and supporting the delivery of outstanding customer service.
Assisting in the development and formulation of policies, procedures, and practices to support the operational needs of the restaurant.
Setting the tone, the General Manager will drive success in both impeccable service and exceptional quality food served.
An advocate, change leader, and champion for inspiring excellence the General manager must also harmonize the team around Hard Rock's mission, values, and quality standards ensuring maximum potential of the entire team is achieved.
The General Manager will bring both his years of experience in operating specialty restaurants of the highest caliber but also who is genuinely excited to join the RT60 team.
They will truly embrace the cultures of exceptional dining etiquette while underscoring the need for personalized service throughout the operation.
While fostering a work environment of mutual respect and providing an extensive training and development program for all employees, the General Manager will undoubtedly lead by example and create the foundation for the restaurants unrivaled success.
In addition, as a key entertainment outlet and service-driven concept, RT60 will establish a foundation of genuine food & beverage ingredients, deep respect for flavor, and an ambiance that celebrates the love of life and culture synonymous with New York's best rooftop restaurants.
The General Manager must always be passionate about the cuisine, lifestyle, and means with which the team will achieve a strict balance of culinary excellence and service expectations.
Responsibilities Lead, direct, and manage all department operations.
Maintain regular presence throughout the department.
Establish and maintain accurate inventory records.
Participate in periodic department inventories.
Recommend appropriate actions based on results of inventory reporting.
Monitor operations to ensure consistent sequence of service is followed and all brand standards are properly executed.
Ensure the proper handling, maintenance, storage, and security of all department equipment.
Prepare and execute business plans to ensure the maximization of department performance.
Create and develop goals and operational strategies for the operations that are aligned with the Hard Rock brand.
Communicate the role that each employee has in their achievement and ensure accountability.
Analyze and identify financial opportunities including cost controls, productivity levels, and revenue generation.
Monitor actual sales, revenues, and expenses to determine variance and assess goal accomplishments, and adjust strategies and forecasts accordingly.
Review weekly forecasts and planning of cost expenditures to correspond to forecasted occupancy and costs.
Balance staffing levels and labor to achieve ideal employee/guest engagement and cost ratio.
Attract and select the best talent available from inside or outside the organization.
Develop and implement strategies to retain staff.
Train, coach, and counsel managers, supervisors and employees to achieve their career goals and maximize their potential.
Monitor and evaluate staff performance and deliver recognition and rewards.
Promote a positive work environment for all employees and ensure all employment related processes and documentation are in compliance.
Ensure all staff have food safety, sanitation, and responsible alcohol service certifications required by law.
Conduct regular meetings with staff to communicate global programs, implement new products and procedures, and discuss areas of opportunities, special events, and other activities.
Participate in and ensure Sound Checks are being conducted in department.
Ensure an extraordinary experience and create loyalty to the property and Hard Rock brand by exceeding expectations through exceptional service and product quality.
Resolve guest complaints and implement changes to prevent future issues.
Monitor quality assurance program scores and guest feedback.
Take corrective action when necessary.
Maintain presence in property during peak business periods.
Ensure all property policies and procedures are fully implemented in department, including health and safety guidelines.
Maintain effective relationships with guests.
Present a professional image to employees, guests, clients, owners, and investors.
Generate incremental revenue and brand awareness through the creation and implementation of brand relevant local events and promotions.
Operate ethically to protect the Hard Rock brand.
Ensure brand and business initiatives are implemented.
Maintain confidentiality of guest, employee, and company information.
This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned.
Qualifications EXPERIENCE, EDUCATION, AND CERTIFICATIONS 5
years' experience in hospitality management, including 2 years in restaurant management.
Luxury hotel experience preferred.
Experience working in a NYC Union environment or similar setting.
Specifically, is both proficient in and working with the current edition of NYC CBA / IWA.
Degree/diploma in Hospitality Management, or an equivalent combination of education and experience that provides knowledge, skills, and ability sufficient to successfully perform the duties of the position.
Must have a working knowledge of mixology and the current trends across the region and globally.
Demonstrates strong wine product knowledge and is able to simply communicate rain both staff and guest alike.
SKILLS Builds and maintains an efficient team of employees, driving the team towards the objectives of the business.
Recruits and selects employees to the agreed staffing levels.
Develops a learning culture and to ensures that all team members feel valued and rewarded.
Produces employee schedules and ensures staffing levels match the needs of the business.
Ensures all new employees attend induction.
High energy with effective and influential people skills.
Positive attitude and the desire to motivate others.
Ability to prioritize and work on several projects simultaneously should pose a challenge without being overwhelming.
Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
Strong communication and listening skills and excellent speaking, reading, and writing ability.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and employees of the organization.
Ability to perform complex quantitative calculations or reasoning.
Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing.
Strong command of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (MICROS Opera, Sabre/SYNXIS, Delphi, SUN, etc.
).
Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
Fluency in English:
additional languages preferred.
PHYSICAL DEMANDS Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time.
Ability to make repeating movements of the arms, hands, and wrists.
Ability to express or exchange ideas verbally and perceive sound by ear.
Ability to obtain impressions through the eyes.
Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
Ability to occasionally move objects (lift, push, pull, balance, carry) up to 50 pounds / 25 kilograms.
Ability to turn or twist body parts in a circular motion.
Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
Ability to operate potentially hazardous equipment.
Hard Rock complies with the City's Workplace Vaccination requirements.
Recommended Skills Active Listening Brand Identity Calculations Chemistry Coaching And Mentoring Confidentiality Estimated Salary: $20 to $28 per hour based on qualifications.
Assisting in the development and formulation of policies, procedures, and practices to support the operational needs of the restaurant.
Setting the tone, the General Manager will drive success in both impeccable service and exceptional quality food served.
An advocate, change leader, and champion for inspiring excellence the General manager must also harmonize the team around Hard Rock's mission, values, and quality standards ensuring maximum potential of the entire team is achieved.
The General Manager will bring both his years of experience in operating specialty restaurants of the highest caliber but also who is genuinely excited to join the RT60 team.
They will truly embrace the cultures of exceptional dining etiquette while underscoring the need for personalized service throughout the operation.
While fostering a work environment of mutual respect and providing an extensive training and development program for all employees, the General Manager will undoubtedly lead by example and create the foundation for the restaurants unrivaled success.
In addition, as a key entertainment outlet and service-driven concept, RT60 will establish a foundation of genuine food & beverage ingredients, deep respect for flavor, and an ambiance that celebrates the love of life and culture synonymous with New York's best rooftop restaurants.
The General Manager must always be passionate about the cuisine, lifestyle, and means with which the team will achieve a strict balance of culinary excellence and service expectations.
Responsibilities Lead, direct, and manage all department operations.
Maintain regular presence throughout the department.
Establish and maintain accurate inventory records.
Participate in periodic department inventories.
Recommend appropriate actions based on results of inventory reporting.
Monitor operations to ensure consistent sequence of service is followed and all brand standards are properly executed.
Ensure the proper handling, maintenance, storage, and security of all department equipment.
Prepare and execute business plans to ensure the maximization of department performance.
Create and develop goals and operational strategies for the operations that are aligned with the Hard Rock brand.
Communicate the role that each employee has in their achievement and ensure accountability.
Analyze and identify financial opportunities including cost controls, productivity levels, and revenue generation.
Monitor actual sales, revenues, and expenses to determine variance and assess goal accomplishments, and adjust strategies and forecasts accordingly.
Review weekly forecasts and planning of cost expenditures to correspond to forecasted occupancy and costs.
Balance staffing levels and labor to achieve ideal employee/guest engagement and cost ratio.
Attract and select the best talent available from inside or outside the organization.
Develop and implement strategies to retain staff.
Train, coach, and counsel managers, supervisors and employees to achieve their career goals and maximize their potential.
Monitor and evaluate staff performance and deliver recognition and rewards.
Promote a positive work environment for all employees and ensure all employment related processes and documentation are in compliance.
Ensure all staff have food safety, sanitation, and responsible alcohol service certifications required by law.
Conduct regular meetings with staff to communicate global programs, implement new products and procedures, and discuss areas of opportunities, special events, and other activities.
Participate in and ensure Sound Checks are being conducted in department.
Ensure an extraordinary experience and create loyalty to the property and Hard Rock brand by exceeding expectations through exceptional service and product quality.
Resolve guest complaints and implement changes to prevent future issues.
Monitor quality assurance program scores and guest feedback.
Take corrective action when necessary.
Maintain presence in property during peak business periods.
Ensure all property policies and procedures are fully implemented in department, including health and safety guidelines.
Maintain effective relationships with guests.
Present a professional image to employees, guests, clients, owners, and investors.
Generate incremental revenue and brand awareness through the creation and implementation of brand relevant local events and promotions.
Operate ethically to protect the Hard Rock brand.
Ensure brand and business initiatives are implemented.
Maintain confidentiality of guest, employee, and company information.
This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned.
Qualifications EXPERIENCE, EDUCATION, AND CERTIFICATIONS 5
years' experience in hospitality management, including 2 years in restaurant management.
Luxury hotel experience preferred.
Experience working in a NYC Union environment or similar setting.
Specifically, is both proficient in and working with the current edition of NYC CBA / IWA.
Degree/diploma in Hospitality Management, or an equivalent combination of education and experience that provides knowledge, skills, and ability sufficient to successfully perform the duties of the position.
Must have a working knowledge of mixology and the current trends across the region and globally.
Demonstrates strong wine product knowledge and is able to simply communicate rain both staff and guest alike.
SKILLS Builds and maintains an efficient team of employees, driving the team towards the objectives of the business.
Recruits and selects employees to the agreed staffing levels.
Develops a learning culture and to ensures that all team members feel valued and rewarded.
Produces employee schedules and ensures staffing levels match the needs of the business.
Ensures all new employees attend induction.
High energy with effective and influential people skills.
Positive attitude and the desire to motivate others.
Ability to prioritize and work on several projects simultaneously should pose a challenge without being overwhelming.
Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
Strong communication and listening skills and excellent speaking, reading, and writing ability.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and employees of the organization.
Ability to perform complex quantitative calculations or reasoning.
Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing.
Strong command of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (MICROS Opera, Sabre/SYNXIS, Delphi, SUN, etc.
).
Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
Fluency in English:
additional languages preferred.
PHYSICAL DEMANDS Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time.
Ability to make repeating movements of the arms, hands, and wrists.
Ability to express or exchange ideas verbally and perceive sound by ear.
Ability to obtain impressions through the eyes.
Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
Ability to occasionally move objects (lift, push, pull, balance, carry) up to 50 pounds / 25 kilograms.
Ability to turn or twist body parts in a circular motion.
Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
Ability to operate potentially hazardous equipment.
Hard Rock complies with the City's Workplace Vaccination requirements.
Recommended Skills Active Listening Brand Identity Calculations Chemistry Coaching And Mentoring Confidentiality Estimated Salary: $20 to $28 per hour based on qualifications.
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