Murex PROD Support L1 Customer Service & Call Center - New York City, NY at Geebo

Murex PROD Support L1

Project Description Excelian Luxoft Financial Services has one of the world's leading Murex practices.
We are a top-tier Murex Alliance Partner and a market leader in implementation, integration, upgrade and migration.
We provide end-to end project services and have delivered over 200 successful Murex projects across all major asset-classes and sectors including investment banking, asset management, corporate treasury and insurance.
Whether you possess a background in finance, technology or Mathematics, your experience in the capital markets industry would be of high interest to us Responsibilities -Resolve daily end-user issues on both functional, technical, valuation, and pricingL1 Support -Liaise with respective internal team(s) to resolve issues and necessary enhancements -Develop requirements per given stream and according with resolution needs as they come along -Manage day-to-day assigned tasks to complete various application support deliverables -Contribute to support group(s) efforts in resolving request or issues -Analyze, formulate, proposed, develop and/or contribute to overall solutions as per project deliverables -Continuous follow-up of new Application developments, enhancements, version upgrade release, regulations/practices globally, and other such items -Perform various levels of testing for assigned deliverables as well as participate in formal release cycles (SIT/UAT) Skills Must have -2
years' experience in financial markets technology support role -1
years' experience with Murex functionalities -Must have strong personality, logical and analytical skills -Be detailed-oriented, a quick learner and self-starter -Possess good verbal and written communication skills -Must have strong organization skills -Good product knowledge in IRD, CRD, EQD -Good understanding on P&L concept overall and its components -Good understanding and hands-on experience in interfaces, Market Data, Batch processing, End of Day flow(s), and Trade Life Cycle/Workflows -Strong problem solving skills and attention to detail -Strong relationship building skills both internally and externally -Strong experience in supporting end-users and resolving their daily issues Nice to have -BS or higher degree in Finance, Mathematics, Computer Science or equivalent -Implementations and upgrades:
MXpress; MXplus updates and MX.
3 main-branch upgrades -Interfaces (Market Data, C2.
0) -Test management -Trade life cycle management -Market Data management -Knowledge in SQL (Oracle and/or Sybase) and Unix commands is a plus -Client focus:
understands clients' businesses; identifies and understands the needs and objectives of clients, both on an individual and corporate basis; builds strong relationships to aid Luxoft's aim of being a trusted partner to the clients.
-Communication skills:
expresses ideas effectively, both verbally and in writing; adjusts language, terminology and non-verbal communication as appropriate.
-Teamwork:
works effectively with others; helps to build strong teams and networks.
-Personal leadership:
realistically identifies own skills, experience, knowledge and other personal attributes; displays confidence and resilience.
-Planning and organizing:
identifies and meets milestones; understands and articulates deliverables; assesses and mitigates risks; sticks to the scope of work and manages any changes.
-Analytical decision-making:
identifies and solves problems using insight and experience to make good decisions; gathers relevant information, identifying important issues and drawing conclusions Languages English:
C1 Advanced Seniority Senior Relocation package If needed, we can help you with relocation process.
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Vacancy Specialization Murex Ref Number VR-99229 Recommended Skills Attention To Detail Capital Markets Communication Coordinating Curiosity Decision Making Estimated Salary: $20 to $28 per hour based on qualifications.

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