ITT Help Desk Coordinator
Manhattan, NY Manhattan, NY $59,116 - $91,768 a year $59,116 - $91,768 a year 23 hours ago 23 hours ago 23 hours ago NYC Parks is an award-winning City agency that designs, builds and cares for public spaces for New Yorkers to connect, play and enjoy.
NYC Parks manages more than 30,000 acres or 14% of the City's land, encompassing more than 5,000 individual properties.
Our diverse set of assets includes recreational facilities, nature centers, historic buildings and structures, golf courses, athletic fields, playgrounds, tennis courts, public pools, public restrooms, retaining walls and nearly 14 miles of beaches.
Major Responsibilities Under general direction, with wide latitude for independent initiative and judgment, provide technical assistance, service functions, and administrative tasks in maintaining, troubleshooting, repairing, or replacing computer/software components for Parks employees.
Annotate and monitor inquiries and service requests.
Follow call and email scripts when handling different topics and respond with updates in a timely manner.
Generate service requests and work orders to resolve computer, software and network issues and track time spent on completion.
Maintain accurate documentation of communication on service requests and work orders performed.
Gather and analyze data to diagnose problems with computer systems.
Troubleshoot and manage simple hardware, software, or network problems via phone, email or remote access.
Install new software, hardware drivers and update existing drivers/software, as needed.
Change operating system configurations, settings and permissions to fix computer issues.
Check indicators and determine the proper functioning of equipment to resolve hardware and software issues.
Follow standard operating procedures and policies as directed by management.
Maintain accurate records of hardware and software inventory and logs of computer usage.
Create e-mail templates and draft user tutorials.
Create and update reports and spreadsheets and other data-entry tasks.
Minimum Qual Requirements 1.
A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or 2.
High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or 3.
Education and/or experience which is equivalent to 1 or 2 above.
However, all candidates must have at least one year of experience as described in 1 above.
Preferred Skills 1.
Knowledge of Microsoft Office, Windows Operating Systems, Active Directory, Power Shell, VPN, Remote Assistance Tools, Microsoft Teams, and other commonly used Parks applications.
2.
Excellent writing, communication, organizational and analytical skills.
3.
Strong customer service and communication skills.
4.
Excellent time management skills.
5.
Strong troubleshooting and problem-solving skills.
6.
Ability to prioritize workload and handle multiple tasks.
7.
Ability to work both independently and as part of a team.
8.
Ability to work under pressure and within a high-paced environment.
Additional Information NOTE:
All resumes must be received no later than the last day of the posting period.
References will be required upon request.
MOVEMENT IN THE FACE OF CIVIL SERVICE LISTS IS PROHIBITED UNDER CIVIL SERVICE LAW.
nyc.
gov/parks To Apply Parks Employees:
1) From a Parks computer:
Access Employee Self Service (ESS) from the Parks Intranet under Applications or use this link:
https:
//hrb.
nycaps.
nycnet/.
Once in ESS, go to Careers and search for Job ID# 598041.
Do not access ESS using nyc.
gov/ess from a Parks computer.
Parks & City Employees:
2) From a Non-Parks computer:
Access Employee Self Service (ESS) by going to nyc.
gov/ess or use this link:
https:
//a127-ess.
nyc.
gov/.
Once in ESS, go to Careers and search for Job ID# 598041.
Include your ERN and Job ID# 598041 on your cover letter and resume.
All other applicants:
Go to nyc.
gov/careers/search and search for Job ID# 598041.
Public Svc Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs.
For more information, please visit the U.
S.
Department of Education's website at StudentAid.
gov/PSLF.
Work Location Arsenal West, Manhattan Residency Requirement Residency in New York City, Nassau, Orange, Rockland, Suffolk, Putnam or Westchester counties required for employees with over two years of city service.
New York City residency required within 90 days of hire for all other candidates.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
NYC Parks manages more than 30,000 acres or 14% of the City's land, encompassing more than 5,000 individual properties.
Our diverse set of assets includes recreational facilities, nature centers, historic buildings and structures, golf courses, athletic fields, playgrounds, tennis courts, public pools, public restrooms, retaining walls and nearly 14 miles of beaches.
Major Responsibilities Under general direction, with wide latitude for independent initiative and judgment, provide technical assistance, service functions, and administrative tasks in maintaining, troubleshooting, repairing, or replacing computer/software components for Parks employees.
Annotate and monitor inquiries and service requests.
Follow call and email scripts when handling different topics and respond with updates in a timely manner.
Generate service requests and work orders to resolve computer, software and network issues and track time spent on completion.
Maintain accurate documentation of communication on service requests and work orders performed.
Gather and analyze data to diagnose problems with computer systems.
Troubleshoot and manage simple hardware, software, or network problems via phone, email or remote access.
Install new software, hardware drivers and update existing drivers/software, as needed.
Change operating system configurations, settings and permissions to fix computer issues.
Check indicators and determine the proper functioning of equipment to resolve hardware and software issues.
Follow standard operating procedures and policies as directed by management.
Maintain accurate records of hardware and software inventory and logs of computer usage.
Create e-mail templates and draft user tutorials.
Create and update reports and spreadsheets and other data-entry tasks.
Minimum Qual Requirements 1.
A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or 2.
High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or 3.
Education and/or experience which is equivalent to 1 or 2 above.
However, all candidates must have at least one year of experience as described in 1 above.
Preferred Skills 1.
Knowledge of Microsoft Office, Windows Operating Systems, Active Directory, Power Shell, VPN, Remote Assistance Tools, Microsoft Teams, and other commonly used Parks applications.
2.
Excellent writing, communication, organizational and analytical skills.
3.
Strong customer service and communication skills.
4.
Excellent time management skills.
5.
Strong troubleshooting and problem-solving skills.
6.
Ability to prioritize workload and handle multiple tasks.
7.
Ability to work both independently and as part of a team.
8.
Ability to work under pressure and within a high-paced environment.
Additional Information NOTE:
All resumes must be received no later than the last day of the posting period.
References will be required upon request.
MOVEMENT IN THE FACE OF CIVIL SERVICE LISTS IS PROHIBITED UNDER CIVIL SERVICE LAW.
nyc.
gov/parks To Apply Parks Employees:
1) From a Parks computer:
Access Employee Self Service (ESS) from the Parks Intranet under Applications or use this link:
https:
//hrb.
nycaps.
nycnet/.
Once in ESS, go to Careers and search for Job ID# 598041.
Do not access ESS using nyc.
gov/ess from a Parks computer.
Parks & City Employees:
2) From a Non-Parks computer:
Access Employee Self Service (ESS) by going to nyc.
gov/ess or use this link:
https:
//a127-ess.
nyc.
gov/.
Once in ESS, go to Careers and search for Job ID# 598041.
Include your ERN and Job ID# 598041 on your cover letter and resume.
All other applicants:
Go to nyc.
gov/careers/search and search for Job ID# 598041.
Public Svc Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs.
For more information, please visit the U.
S.
Department of Education's website at StudentAid.
gov/PSLF.
Work Location Arsenal West, Manhattan Residency Requirement Residency in New York City, Nassau, Orange, Rockland, Suffolk, Putnam or Westchester counties required for employees with over two years of city service.
New York City residency required within 90 days of hire for all other candidates.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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