Sr. Account Manager , Amazon Business Services
A dreamy business offering has at least four characteristics.
Customers love it, it can grow to very large size, it has strong returns on capital, and it's durable in time-with the potential to endure for decades.
When you find one of these, don't just swipe right, get married.
- Jeff Bezos We are disrupting the status quo of Business to Business (B2B) by delivering new, efficient purchasing and service solutions to individual proprietors, to small-medium businesses, to global organizations (and everything in between).
Are you ready for the next step in your career building on your skills as a leader, innovator, and collaborator? Do you want to be part of an organization that is developing and launching new business models? If so, AB Services team is looking for an experienced leader with a strong record of achieving results, to own and execute high visibility, strategic and revenue generating initiatives.
This is an exciting opportunity to join a fast paced and quickly growing business segment within Amazon and we are looking for leaders who are passionate about building new businesses and solving complex problems for bringing new capabilities to our business customers.
Sr.
Account Manager will be part of our Service Delivery Experience Team and is a key link between Amazon and the end Customer.
As a Sr.
Account Manager, you will own defining and managing long term account strategy of new, high growth programs that has visibility to senior leadership.
You will be responsible for identifying customer account priorities, supporting expansion opportunities, establishing success criteria and delivering on customer experience required to scale the business.
You will regularly deep dive issues to determine the root cause and partner with stakeholders for resolution.
You will work closely with Customer, Product, and Business team members to drive alignment toward our goals.
This high visibility role will require Senior Executive communication and influencing while working with stakeholders across Retail, Operations, HR, Tech and Finance.
#ReinventRetail Our team is focused on building solutions to enable large enterprise B2B customers to research, discover and buy business, industrial and scientific products in large catalogs; across multiple devices, marketplaces and regions.
Our customers include individual professionals, businesses and institutions that buy in either high frequency or in bulk quantities.
Our customers have different needs than the traditional Amazon customer base.
You will be part of a team that is responsible for all aspects of the customer experience - from the visual interface to the back end services.
You will be working with new technologies that improve usability and increase performance and scalability.
You will help redefine normal for this segment of the market.
You will help translate business requirements to technical deliverables and deliver operationally stable solution that provide good customer experience.
We are open to hiring candidates to work out of one of the following locations:
Seattle, Boston, New York or AustinKey job responsibilitieso Lead and supervise direct or indirect team of associates to execute customer launch activitieso Create best practices through SOP creation, and playbook enhancements to improve customer experience and accelerate customer adoption of service solutionso Proactively identify, deep dive, and resolve issues that may impair the program's ability to meet performance and growth goals.
o Collaborate with Operations, Business, and Product teams to triage issues, track progress on program improvements, and create internal and external communications collateralo Run and contribute to cadenced reporting and narrative (WBR, QBR) including identifying callouts, metric bridges, action items and are able to present them effectively to Directorso Make prioritization and trade-off decisions balancing external customer experience, business priorities, and resource constraints.
o Facilitate network wide roll out of program and adoption of performance monitoring mechanisms with service providers o Operate autonomously; drive multiple programs end-to-end including business goals, expansion plans, and supporting product launches.
o Contribute to positive customer experience.
Expect moderate travel.
We are open to hiring candidates to work out of one of the following locations:
Austin, TX, USA Boston, MA, USA New York, NY, USA Seattle, WA, USA.
Estimated Salary: $20 to $28 per hour based on qualifications.
Customers love it, it can grow to very large size, it has strong returns on capital, and it's durable in time-with the potential to endure for decades.
When you find one of these, don't just swipe right, get married.
- Jeff Bezos We are disrupting the status quo of Business to Business (B2B) by delivering new, efficient purchasing and service solutions to individual proprietors, to small-medium businesses, to global organizations (and everything in between).
Are you ready for the next step in your career building on your skills as a leader, innovator, and collaborator? Do you want to be part of an organization that is developing and launching new business models? If so, AB Services team is looking for an experienced leader with a strong record of achieving results, to own and execute high visibility, strategic and revenue generating initiatives.
This is an exciting opportunity to join a fast paced and quickly growing business segment within Amazon and we are looking for leaders who are passionate about building new businesses and solving complex problems for bringing new capabilities to our business customers.
Sr.
Account Manager will be part of our Service Delivery Experience Team and is a key link between Amazon and the end Customer.
As a Sr.
Account Manager, you will own defining and managing long term account strategy of new, high growth programs that has visibility to senior leadership.
You will be responsible for identifying customer account priorities, supporting expansion opportunities, establishing success criteria and delivering on customer experience required to scale the business.
You will regularly deep dive issues to determine the root cause and partner with stakeholders for resolution.
You will work closely with Customer, Product, and Business team members to drive alignment toward our goals.
This high visibility role will require Senior Executive communication and influencing while working with stakeholders across Retail, Operations, HR, Tech and Finance.
#ReinventRetail Our team is focused on building solutions to enable large enterprise B2B customers to research, discover and buy business, industrial and scientific products in large catalogs; across multiple devices, marketplaces and regions.
Our customers include individual professionals, businesses and institutions that buy in either high frequency or in bulk quantities.
Our customers have different needs than the traditional Amazon customer base.
You will be part of a team that is responsible for all aspects of the customer experience - from the visual interface to the back end services.
You will be working with new technologies that improve usability and increase performance and scalability.
You will help redefine normal for this segment of the market.
You will help translate business requirements to technical deliverables and deliver operationally stable solution that provide good customer experience.
We are open to hiring candidates to work out of one of the following locations:
Seattle, Boston, New York or AustinKey job responsibilitieso Lead and supervise direct or indirect team of associates to execute customer launch activitieso Create best practices through SOP creation, and playbook enhancements to improve customer experience and accelerate customer adoption of service solutionso Proactively identify, deep dive, and resolve issues that may impair the program's ability to meet performance and growth goals.
o Collaborate with Operations, Business, and Product teams to triage issues, track progress on program improvements, and create internal and external communications collateralo Run and contribute to cadenced reporting and narrative (WBR, QBR) including identifying callouts, metric bridges, action items and are able to present them effectively to Directorso Make prioritization and trade-off decisions balancing external customer experience, business priorities, and resource constraints.
o Facilitate network wide roll out of program and adoption of performance monitoring mechanisms with service providers o Operate autonomously; drive multiple programs end-to-end including business goals, expansion plans, and supporting product launches.
o Contribute to positive customer experience.
Expect moderate travel.
We are open to hiring candidates to work out of one of the following locations:
Austin, TX, USA Boston, MA, USA New York, NY, USA Seattle, WA, USA.
Estimated Salary: $20 to $28 per hour based on qualifications.
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