End User Support lead
Primary Skill MAC Exp mandatory.The selected candidate will perform varying degrees of problem analysis and resolution of software and hardware issues relating to desktops, laptops and tablets. Among other tasks, he/she will carry out the below activities while adhering to Service Level Agreements (SLA) and be able to independently prioritize based on urgency. Perform Installs, Moves, Adds and Changes (IMACD s) of hardware and software Become familiar with company s infrastructure, key contacts, and escalations procedures as relates to other teams in the business Lead team of EUS onsite and take care of SLA management. Troubleshoot MAC device issue. Hands on with MAC Deployment Services like JAMF or Airwatch. Hands-on experience With Microsoft Intune deployment and management. Hands-on experience with All MAC Operating Systems environments for troubleshooting. Demonstrate outstanding understanding and communication skills when working with clients Perform break-fix support for a wide range of hardware, software and mobility issues Perform Backup Tape rotation and tape Library management. Perform server reboot as per requirement and coordinate with other team Mounting cartridges in cartridge libraries. Knowledge of popular operating systems, software applications, and remote connection systems. Sales support during business hrs. and outside business hrs. ( weekends, holidays) Supporting user needs related to desktops, laptops, mobile devices, printers, VOIP phones and the like for both in office and home/remote office needs Provisioning, configuring, delivering, and setting up equipment, ensuring proper functionality and connectivity of all devices, and participating in equipment moves and changes Working in concert with internal IT teams to ensure the highest level of service delivery to user community Responsible for managing the desktop image, upgrades, security patching, and configuration and testing necessary to ensure environment works effectively Installing and maintaining hardware and computer peripherals. Installing and upgrading operating systems and computer software. Troubleshooting and maintaining Mobile Devices. Proven work experience with SCCM/Intune Good to have Mobile Device Management - Good to have Mac OS knowledge - Good to have Experience with endpoint management software platforms, desktop provisioning technologies and PXE Proficiency with Windows printing and scanning operations, including installation and support of network and office devices Proficiency with mobile devices, including enterprise software activation, troubleshooting and support Strong customer service and communication skills The ability to work in a fast paced environment, coordinating workflow and multiple tickets/tasks PREFERRED SKILLS AND COMMON TASKS ON THE JOBExperience-based Windows 10 support and Apple Deviceso BitLocker encryptiono Configuration/imagingo Crash/BSOD resolutiono Installation environmento General Windows OS & iOS troubleshootingo AirWatch for AppleHardware support and troubleshootingo Troubleshooting hardware issueso Replacing desktop/laptop hardwareo Installation of peripheral devicesMicrosoft Office proficiencyo Proficiency in Word, Excel, Skype, Outlook, Access, PowerPoint (usage and support)o Visio, Project (support)o Able to create documentation and contribute to KB articleso O365 supportBasic network troubleshootingo Experience working with basic network hardware (switches)o Troubleshooting connectivity issueso Thorough understanding of wireless/wired networksCustomer service skillso Comfortable working with people in a professional settingo Able to provide a calming demeanor with the customer to reach a positive conclusion End User Support lead Recommended Skills Apple Ios Bit Locker Drive Encryption Communication Computing Platforms Cryptography Customer Service Apply to this job. Think you're the perfect candidate? Apply on company site $('.external-apply-email-saved').on('click', function (event) window.ExternalApply = window.open('/interstitial?jobdid=j3q26979028104d34v3', 'ExternalApply-j3q26979028104d34v3'); ); $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
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n Estimated Salary: $20 to $28 per hour based on qualifications.
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