Technical Support Manager - Remote ID:9112282585
Now hiring in New York, NY Ategrity Specialty Insurance Company specializes in property, casualty, management liability and professional liability insurance, with a strong emphasis on the excess and surplus (E&S) lines market, partnering with brokers and wholesale agents throughout the U.Sto provide insurance solutions for small and medium-sized enterprises (SMEs)Our aim is to establish ourselves as the premier E&S carrier, leveraging robust technical underwriting, intelligent operational efficiencies, sound risk management, and intensive specialization to excel in the marketplaceThe IT Support Manager function is responsible for supporting Ategrity's applications and systemsThe IT Support Manager leads and mentors a group of Application Support Specialists in their support of applications used by Ategrity's Agents and Brokers as well as leading a group of Technical Support Specialists responsible for the day-to-day operations of Ategrity's desktop and infrastructure solutionsThe IT Support Manager is a team leader within the organization, managing a team of approximately 6 support associatesThe IT Support Manager will mentor and coach the support team on insurance specific platforms (Policy administration, Claims, Billing etc.) as well as fundamental desktop and cloud technologies such as Azure Active Directory (Entra), Windows 11, Sharepoint, Teams, Zoom etcThe IT Support Manager will also oversee the user and hardware provisioning and de-provisioning process as well as managing team SLA commitments and related reportingThe role will be performed remotely and reports to the Vice President, Head of Information TechnologyAssess and ensure resolution of production support issues involving any of Ategrity's key platforms Directly manage support staff focused on Technical (Desktop) support as well as Application support (Business applications) Assess production support and data issues encountered by end users and assist in problem prioritization and resolution Manage and prioritize work including production support requests, provisioning / onboarding requests, user training, and project support Ability to represent operational concerns within project Manage hardware inventory to ensure appropriate equipment is available for company needs Must live in the Scottsdale, Arizona area and have the ability to assist with meetings and various hardware needs in the Scottsdale officeLocal candidates only Previous experience supporting Property and Casualty Commercial Lines applicationsExperience as a lead or manager of a technical support team (2
years) Microsoft AD / Azure support experience (5
years) Recommended Skills Administration Azure Active Directory Billing Claim Processing Cloud Technologies Coaching And Mentoring Apply to this job. Think you're the perfect candidate? Apply on company site $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
years) Microsoft AD / Azure support experience (5
years) Recommended Skills Administration Azure Active Directory Billing Claim Processing Cloud Technologies Coaching And Mentoring Apply to this job. Think you're the perfect candidate? Apply on company site $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
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