Information Technology Service Desk Manager ID:9112279745
Now hiring in New York, NY POSITION OVERVIEW :
The Service Manager will oversee a team of 2-3 technical support specialists and will be responsible for managing and assessing their performance, ensuring efficient IT service delivery, and maintaining high levels of client satisfactionThis position requires a deep understanding of IT needs and demands in a national, multi-site enterprise, as well as staying updated on current and upcoming IT equipment, services, and developmentsReporting to the CIO, the Service Manager will be responsible for the Delivery of Service Desk Requests and Incident management practices, across all locations and remote worker contingenciesThe successful person in this role will drive continual improvement in Service Management capabilities leveraging best practice, tools and technology and insight from business partners to achieve effective outcomesQualifications Bachelor's degree in Information Technology, Computer Science, or a related fieldITIL certification or 3
years working knowledge of the ITIL support frameworkExperience with Microsoft Active Directory, Office 365, and Azure environmentsExperience with TeamDynamix or Freshworks HIGHLY PreferredA minimum of 7 years working in the IT technical field, preferably within a multi-site enterpriseStrong technical knowledge of IT infrastructure, systems, and software.
Recommended Skills Active Directory Group Itil Incident Management Information Technology Microsoft Azure Microsoft Office Apply to this job.
Think you're the perfect candidate? Apply on company site Estimated Salary: $20 to $28 per hour based on qualifications.
The Service Manager will oversee a team of 2-3 technical support specialists and will be responsible for managing and assessing their performance, ensuring efficient IT service delivery, and maintaining high levels of client satisfactionThis position requires a deep understanding of IT needs and demands in a national, multi-site enterprise, as well as staying updated on current and upcoming IT equipment, services, and developmentsReporting to the CIO, the Service Manager will be responsible for the Delivery of Service Desk Requests and Incident management practices, across all locations and remote worker contingenciesThe successful person in this role will drive continual improvement in Service Management capabilities leveraging best practice, tools and technology and insight from business partners to achieve effective outcomesQualifications Bachelor's degree in Information Technology, Computer Science, or a related fieldITIL certification or 3
years working knowledge of the ITIL support frameworkExperience with Microsoft Active Directory, Office 365, and Azure environmentsExperience with TeamDynamix or Freshworks HIGHLY PreferredA minimum of 7 years working in the IT technical field, preferably within a multi-site enterpriseStrong technical knowledge of IT infrastructure, systems, and software.
Recommended Skills Active Directory Group Itil Incident Management Information Technology Microsoft Azure Microsoft Office Apply to this job.
Think you're the perfect candidate? Apply on company site Estimated Salary: $20 to $28 per hour based on qualifications.
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