Remote Monitoring Support Specialist ID:9112454534
Now hiring in New York, NY
Job Description:
We are seeking a positive and enthusiastic IT Help Desk / Audiovisual Technician who loves working as part of a team to support students and staff in a higher education settingUnder the direction of the Director of IT, the IT Help desk / Audiovisual Technician provides first and second level phone and in-person support to users for email, connectivity, networking, operating system, and application issues; responsible for generating support tickets, troubleshooting IT related problems and escalating trouble tickets as necessary to specialized staff for resolutionIT Help desk / Audiovisual Technician will also participate in project-based work such as upgrades, installations, etcand must be effective in interpersonal communication and problem solving, set up and operate the video, audio, and lighting equipment used to enhance live eventsThey assemble microphones, mix sound boards, coordinate graphics, operate spotlights, manage video recordings, and provide technical supportRequirements Provide exceptional customer service to all usersInstall and configure Desktop/Laptop PCs and peripherals such as printers and USB-connected devicesConfigure and support mobile devices such as iOS (iPhone and iPads) and support Android mobile phonesTroubleshoot hardware and network connectivity issues at an advanced levelTroubleshoot and document resolution for Google Workspace and Windows Operating System IssuesProvisioning of hardware devices remotelyCollect, provide, and maintain detailed records in service requests regarding actions taken to resolveStrategically analyze complex service requests to resolve them in a time-efficient mannerSupport escalation process by working on service requests escalated by fellow IT Support TechniciansEscalate service requested to higher-level Support Technicians/Management in a timely manner when neededHelp create SOPs to support the team in the resolution of service requestsConduct quality control analysis during performances and adjust as neededConnecting, tuning, and configuring AV setups to ensure high-quality broadcasting and recordingsWork directly with clients and implement their specificationsThe job may require after-normal business hour support as well as possible weekendsWork Experience 2-4 Years minimum experience in an enterprise helpdesk or computer support environment with working knowledge of Audiovisual concepts Experience serving as a level 2 or higher technician in a similarly complex IT environment is preferred Familiarity with the support portal software application and how to triage the incoming service requests among the support team Knowledge of testing of audio-visual equipment and fixing issues related to video, audio, switching, and control systems Demonstrated expertise in Windows PC hardware and software Good understanding of computer systems, mobile devices, and other tech products Ability to diagnose and resolve moderately complex technical and audio issues Demonstrated ability to work with a high degree of attention to details Ability to multitask, set priorities and ensure that all support tickets are resolved promptly Success working within an office environment, collaborative working with a broad spectrum of internal customers Proficiency in English Excellent communication skills Customer-oriented and cool-temperedEDUCATION/QUALIFICATIONS Bachelor's Degree required or equivalent combination of education and work experience2-4 years (s) of relevant experience required to provide technical support to end usersOther
Qualifications:
Desktop training certification from Microsoft (MCDST or MCITP), CompTIA A+, and HDI-DST Certification) is preferredAdditional certification a plus C+, Network Plus, Google IT Support, and Microsoft IT Support Audio Certificates Experience with Google Workspace Suite, Microsoft Office Suite, Windows 10, PC and MAC, Antivirus Software, and ImagingGeneral knowledge of Help Desk Tracking database tools (Freshworks, KACE, Jira, etc.) Experience developing processes and procedures for end-user instructional useUnderstanding of Active Directory, Storage, Systems, and Networking, a plus Candidate must be a quick learner with exceptional communication and customer service skillsA proactive mindset with a focus on constant improvement and follow-through at all levels Strong technical problem-solving skills Ability to take ownership of issues, work independently or escalate as needed, and find creative ways to resolve problemsAbility to pass a background check which includes criminal and credit inquiries. Recommended Skills Antivirus Softwares Assembly And Installation Attention To Detail Communication Comp Tia Network
Control Systems Apply to this job. Think you're the perfect candidate? Apply on company site $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
Job Description:
We are seeking a positive and enthusiastic IT Help Desk / Audiovisual Technician who loves working as part of a team to support students and staff in a higher education settingUnder the direction of the Director of IT, the IT Help desk / Audiovisual Technician provides first and second level phone and in-person support to users for email, connectivity, networking, operating system, and application issues; responsible for generating support tickets, troubleshooting IT related problems and escalating trouble tickets as necessary to specialized staff for resolutionIT Help desk / Audiovisual Technician will also participate in project-based work such as upgrades, installations, etcand must be effective in interpersonal communication and problem solving, set up and operate the video, audio, and lighting equipment used to enhance live eventsThey assemble microphones, mix sound boards, coordinate graphics, operate spotlights, manage video recordings, and provide technical supportRequirements Provide exceptional customer service to all usersInstall and configure Desktop/Laptop PCs and peripherals such as printers and USB-connected devicesConfigure and support mobile devices such as iOS (iPhone and iPads) and support Android mobile phonesTroubleshoot hardware and network connectivity issues at an advanced levelTroubleshoot and document resolution for Google Workspace and Windows Operating System IssuesProvisioning of hardware devices remotelyCollect, provide, and maintain detailed records in service requests regarding actions taken to resolveStrategically analyze complex service requests to resolve them in a time-efficient mannerSupport escalation process by working on service requests escalated by fellow IT Support TechniciansEscalate service requested to higher-level Support Technicians/Management in a timely manner when neededHelp create SOPs to support the team in the resolution of service requestsConduct quality control analysis during performances and adjust as neededConnecting, tuning, and configuring AV setups to ensure high-quality broadcasting and recordingsWork directly with clients and implement their specificationsThe job may require after-normal business hour support as well as possible weekendsWork Experience 2-4 Years minimum experience in an enterprise helpdesk or computer support environment with working knowledge of Audiovisual concepts Experience serving as a level 2 or higher technician in a similarly complex IT environment is preferred Familiarity with the support portal software application and how to triage the incoming service requests among the support team Knowledge of testing of audio-visual equipment and fixing issues related to video, audio, switching, and control systems Demonstrated expertise in Windows PC hardware and software Good understanding of computer systems, mobile devices, and other tech products Ability to diagnose and resolve moderately complex technical and audio issues Demonstrated ability to work with a high degree of attention to details Ability to multitask, set priorities and ensure that all support tickets are resolved promptly Success working within an office environment, collaborative working with a broad spectrum of internal customers Proficiency in English Excellent communication skills Customer-oriented and cool-temperedEDUCATION/QUALIFICATIONS Bachelor's Degree required or equivalent combination of education and work experience2-4 years (s) of relevant experience required to provide technical support to end usersOther
Qualifications:
Desktop training certification from Microsoft (MCDST or MCITP), CompTIA A+, and HDI-DST Certification) is preferredAdditional certification a plus C+, Network Plus, Google IT Support, and Microsoft IT Support Audio Certificates Experience with Google Workspace Suite, Microsoft Office Suite, Windows 10, PC and MAC, Antivirus Software, and ImagingGeneral knowledge of Help Desk Tracking database tools (Freshworks, KACE, Jira, etc.) Experience developing processes and procedures for end-user instructional useUnderstanding of Active Directory, Storage, Systems, and Networking, a plus Candidate must be a quick learner with exceptional communication and customer service skillsA proactive mindset with a focus on constant improvement and follow-through at all levels Strong technical problem-solving skills Ability to take ownership of issues, work independently or escalate as needed, and find creative ways to resolve problemsAbility to pass a background check which includes criminal and credit inquiries. Recommended Skills Antivirus Softwares Assembly And Installation Attention To Detail Communication Comp Tia Network
Control Systems Apply to this job. Think you're the perfect candidate? Apply on company site $(document).ready( function() $(#ads-desktop-placeholder).html(
n
n
n Estimated Salary: $20 to $28 per hour based on qualifications.
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