Customer Service Gourmet Food Specialist
3.
0 New York, NY New York, NY Full-time Full-time $20 - $25 an hour $20 - $25 an hour Are you hospitality driven? Do you have a passion for quality, fresh foods and the finest specialty products? Customer Sales Representatives are Citarella's front-line team responsible for receiving, managing, and directing all incoming telephone calls while providing the highest quality guest experience to each and every caller.
Ideal candidates will have a passion for food and a desire to learn about the quality of our products and ingredients with sophistication.
Minimum
Qualifications:
2-5 years prior experience in a gourmet food customer service environment Prior food-related work experience (restaurants/markets) a plus Must have outstanding telephone demeanor and communication skills Must be able to manage high call volume orders under high pressure in a fast-paced environment, as well as upselling products.
Excellent interpersonal skills and ability to interact with customers, associates and management in a professional and efficient manner Ability to manage any complaints in a kind manner Proficient in data entry and have strong computer skills Excellent organizational skills and ability to multi-task Ability to quickly learn our products and processes Must be able to work in both independently and in a team environment Flexible schedule including weekends and holidays
Responsibilities:
Manage and provide superior customer service on every call:
take orders, tactfully listen to and resolve customer complaints, inquiries, price and product availability and maximizing sales/profits.
Provide support and clear communication with Store Team Members, Managers, etc.
pertaining to customer orders and inquiries via email/phone.
Properly document all communication between caller and representative.
Serve as a resource of product knowledge to customers and answer/direct calls as needed Perform additional duties as required.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 New York, NY New York, NY Full-time Full-time $20 - $25 an hour $20 - $25 an hour Are you hospitality driven? Do you have a passion for quality, fresh foods and the finest specialty products? Customer Sales Representatives are Citarella's front-line team responsible for receiving, managing, and directing all incoming telephone calls while providing the highest quality guest experience to each and every caller.
Ideal candidates will have a passion for food and a desire to learn about the quality of our products and ingredients with sophistication.
Minimum
Qualifications:
2-5 years prior experience in a gourmet food customer service environment Prior food-related work experience (restaurants/markets) a plus Must have outstanding telephone demeanor and communication skills Must be able to manage high call volume orders under high pressure in a fast-paced environment, as well as upselling products.
Excellent interpersonal skills and ability to interact with customers, associates and management in a professional and efficient manner Ability to manage any complaints in a kind manner Proficient in data entry and have strong computer skills Excellent organizational skills and ability to multi-task Ability to quickly learn our products and processes Must be able to work in both independently and in a team environment Flexible schedule including weekends and holidays
Responsibilities:
Manage and provide superior customer service on every call:
take orders, tactfully listen to and resolve customer complaints, inquiries, price and product availability and maximizing sales/profits.
Provide support and clear communication with Store Team Members, Managers, etc.
pertaining to customer orders and inquiries via email/phone.
Properly document all communication between caller and representative.
Serve as a resource of product knowledge to customers and answer/direct calls as needed Perform additional duties as required.
Estimated Salary: $20 to $28 per hour based on qualifications.
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