VP, Major Accounts Complex Service Leader
DescriptionVP Major (Complex) Service Leader Purpose of Role:
The Major Complex (MC) Service Leader is a key leadership position that maximizes the UW team s ability to engage, grow and retain business by focusing on the following:
Providing strategic and operational management direction for profitable growth and retention in the US Field for Chubb Global Casualty, Real Estate, Construction and Foreign Casualty.
Optimization of field support resources through automation, structure, standardization of roles, productivity measurements, and resource allocation Manage efficiency and end to end process management through technology, process reengineering, and automation Delivery of service excellence to our partners and agents.
Manage cost and efficiency savings through implementation of key technology
Responsibilities:
Strategic and Operational Leadership Strategically collaborate with senior and regional UW management to ensure key MC priorities are supported with clear tactical plans across the entire US Field Engage with Senior MC leaders on operating model changes/deliverables Build and lead the execution of strategic and tactical plans that cultivate service results and maximize the development of targeted business.
Ensure clear and defined processes are in place to manage business needs both in the short term and long term Make key strategic decisions utilizing data management tools, production measures, service indicators, and other key metrics.
Service Management Ensure MC Field service delivery expectations and goals are met.
Communicate and collaborate with US Field colleagues in North America Operations to ensure MC service commitments are met, quality products are delivered, and resources are utilized effectively.
Act as the Service Liaison for identified brokers to research and resolve issues stemming from branch and service centers.
Develop clear tactical plans to manage business serviced outside the region in cores Knowledge, skills, and abilities:
Demonstrated advanced competencies in results orientation, customer focus, teamwork & collaboration, leadership, communication, and coaching/developing others.
Strong communication, collaboration, interpersonal and process management skills.
Extensive property and casualty insurance industry experience leading to a broad understanding of the industry, products, distribution, regulation, and current issues.
Strong financial acumen, analytical, business planning/report-writing and presentation skills is required.
In New York City, NY the pay range for the role is $146,500 to $240,000.
The specific offer will depend on an applicant s skills and other factors.
This role may also be eligible to participate in a discretionary annual incentive program.
Chubb offers a comprehensive benefits package, more details on which can be found at.
This range is specific to New York City, NY and may not be applicable to other locations.
Job Field:
Operations & Customer ServiceTravel:
No.
Estimated Salary: $20 to $28 per hour based on qualifications.
The Major Complex (MC) Service Leader is a key leadership position that maximizes the UW team s ability to engage, grow and retain business by focusing on the following:
Providing strategic and operational management direction for profitable growth and retention in the US Field for Chubb Global Casualty, Real Estate, Construction and Foreign Casualty.
Optimization of field support resources through automation, structure, standardization of roles, productivity measurements, and resource allocation Manage efficiency and end to end process management through technology, process reengineering, and automation Delivery of service excellence to our partners and agents.
Manage cost and efficiency savings through implementation of key technology
Responsibilities:
Strategic and Operational Leadership Strategically collaborate with senior and regional UW management to ensure key MC priorities are supported with clear tactical plans across the entire US Field Engage with Senior MC leaders on operating model changes/deliverables Build and lead the execution of strategic and tactical plans that cultivate service results and maximize the development of targeted business.
Ensure clear and defined processes are in place to manage business needs both in the short term and long term Make key strategic decisions utilizing data management tools, production measures, service indicators, and other key metrics.
Service Management Ensure MC Field service delivery expectations and goals are met.
Communicate and collaborate with US Field colleagues in North America Operations to ensure MC service commitments are met, quality products are delivered, and resources are utilized effectively.
Act as the Service Liaison for identified brokers to research and resolve issues stemming from branch and service centers.
Develop clear tactical plans to manage business serviced outside the region in cores Knowledge, skills, and abilities:
Demonstrated advanced competencies in results orientation, customer focus, teamwork & collaboration, leadership, communication, and coaching/developing others.
Strong communication, collaboration, interpersonal and process management skills.
Extensive property and casualty insurance industry experience leading to a broad understanding of the industry, products, distribution, regulation, and current issues.
Strong financial acumen, analytical, business planning/report-writing and presentation skills is required.
In New York City, NY the pay range for the role is $146,500 to $240,000.
The specific offer will depend on an applicant s skills and other factors.
This role may also be eligible to participate in a discretionary annual incentive program.
Chubb offers a comprehensive benefits package, more details on which can be found at.
This range is specific to New York City, NY and may not be applicable to other locations.
Job Field:
Operations & Customer ServiceTravel:
No.
Estimated Salary: $20 to $28 per hour based on qualifications.
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