Jr Technical Support Specialist

Job Description:
Local Candidate only.
Required Knowledge, Skills, and AbilitiesExperience with desktop support and diagnostic toolsFamiliarity with Desktop Imaging SoftwareKnowledge of advanced computer skills, including knowledge in troubleshooting hardware, peripherals, software, operating systems and internet connections.
Understanding of TCP/IP, VoIP and VPN clientsExperience with desktop and server operating systems, including Windows Server 2008/2012 Windows 10, Windows 11.
Experience with Active Directory, creating and modifying accounts, objects and Windows permissions and securityMicrosoft Office 365 2016 versionExperience with diagnostic software tools and remote management applications (EV Reach) is highly desirable.
Advanced LAN, IP, and wireless equipment troubleshooting knowledgeExcellent written and verbal communication skillsOutgoing personality and ability to work well with end-users (Good customer service skills).
Ability to work independently and as a teamFamiliarity with Helpdesk ticketing software and experience with Manage Engine Help Desk Software in particular, a plus.
Experience with Trellix anti-virus, encryption and EPO console desirableExperience with RSA Secure ID administration desirable
Qualifications:
B.
S.
in an IT related field is a strong plus.
3 years experience supporting end users in a small to medium business environment3 years experience installing, configuring and maintaining Microsoft Windows 7 and above3 years configuring and installing desktop and laptop computers3 years experience working with Microsoft Office software, including advanced configuration and troubleshootingExperience configuring and maintaining MS Outlook.
Jr Technical Support Specialist Recommended Skills Active Directory Group Administration Antivirus Softwares Communication Cryptography Customer Service Apply to this job.
Think you're the perfect candidate? Apply on company site Estimated Salary: $20 to $28 per hour based on qualifications.