Principal Product Manager

Our MissionHealthcare should work for patients, but it doesn't. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.Zocdoc's mission is to give power to the patient. To do that, we've built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We're 16 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.Your Impact on our MissionZocdoc's most important asset is our people. As a Principal Product Manager working on our provider product, you'll play a critical role in accelerating Zocdoc's mission to change healthcare.You'll enjoy this role if you are Personally motivated by improving our healthcare systemA 10X and first principle thinker who knows how to inspire others to do the sameThe kind of person who thrives in ambiguity and can always come up with crawl/walk/run solutionsSerious about your work, but not about yourself. Let's face it - the way things are going, you kind of need a sense of humorYour day-to-day is Refining and communicating a vision for how Zocdoc's Intake features drive better appointment outcomes and help deliver value beyond the ZD marketplaceCreating deep empathy and understanding of provider needs, pain points, and goals through research and collaboration with sales and PMM teamsBuilding a long-term vision and roadmap in alignment with company and stakeholder prioritiesBuilding relationships with our sales and operations teams to support complex operational processes and tools that improve themRolling up your sleeves and getting work done, with deep complexity, and at scaleYou'll be successful in this role if you have 7 - 10
years of work experience in relevant roles, ideally in SaaS and SMB experience for early-stage product developmentStrong communication skills are a mustAn action-oriented attitude and roll-up-your-sleeves mentalityExtensive experience with and enthusiasm for analytical problem solving, with strong attention to detailPassion for telling a story with dataProficiency in Microsoft Excel and PowerPoint; experience with SQL, Redshift, Amplitude, Looker, and Salesforce is a plus
Benefits:Flexible, hybrid work environmentUnlimited PTO100% paid employee health benefit optionsEmployer-funded 401(k) matchCorporate wellness programs with Headspace and PelotonSabbatical leave (for employees with 5
years of service)Competitive parental leaveCell phone reimbursementIn-office perks including:
Catered lunch every day along with snacksCommuter BenefitsConvenient Soho locationZocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate's experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$210,000 $250,000 USDAbout usZocdoc is the country's leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc's Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by oursix core values. Zocdoc is a private company backed by some of the world's leading investors, and we believe we're still only scratching the surface of what we plan to accomplish. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We're an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.Job Applicant Privacy NoticeEstimated Salary: $20 to $28 per hour based on qualifications.