Program Specialist/Manager (Staffing/Procurement)
POSITION PURPOSE The SOW Program Specialist is responsible for the management of labor associated to Statement of Work technology consulting and support.
As a key point of contact with the client and strategic client vendor relationships, the SOW Program Specialist relationship will drive process and governance around the management of resource engagement, SOW management.
The SOW Program Specialist partners with suppliers, managing contracts and serves as a liaison between the client manager and the vendors supporting technology.
JOB SPECIFIC COMPETENCIES Prior experience sourcing or supporting IT Statement of Work for a large organization is preferred.
Exceptional communication skills, both written and verbal Experience with beeline Vendor Management Software - SOW Module is a plus Excellent client facing skills and professional presenceAdditional Skill Requirements Customer/Client Focus Reliable Attention to Detail and Focus on Accuracy Problem Solving/Analysis Personal Effectiveness/Credibility Reliability/Accountability with deadlines MINIMUM QUALIFICATIONS AND EDUCATION REQUIREMENTS Bachelor's degree in Business or a related field or equivalent related business experience Minimum 2- 3 years of experience in a high-volume workforce management (MSP) environment or technology sourcing environment.
Strong working knowledge of MS Office applications, email and Internet applications with the ability to learn others quickly WORK CONDITIONS This job operates in a professional office environment located onsite at the client location midtown Manhattan.
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Job Description Position Accountabilities ACCOUNTABILITY 1:
CLIENT STAFFING AND SERVICE Responsible for supporting client service expectations as well as the successful achievement of resource goal attainment according to the provisions of the client agreement.
Operate as the primary point of client contact for all day-to-day service needs Conduct on-going training of hiring managers on program, policies, requisition entry, candidate review and contractor time approval in the VMS Meet with hiring managers on a regular basis to monitor needs and find opportunities for service expansion Provide on-going education to client users on cost savings, ER/HR, co-employment, etc.
Demonstrate knowledge of all day to day operational functions that are required to service the clients from the onsite Develop trusted relationships with the management and key contacts to ensure all current needs, expectations and performance objectives are being met or exceeded in a timely, proactive manner Ensure suppliers appropriately manage employee on-boarding, employee relations issues, orientations, performance reviews, and off-boarding activities Ensure assignment changes are approved and implemented on a timely basis Ensure time and expenses are submitted and approved on a timely basis.
Follow up with suppliers and hiring managers as needed to resolve exceptions ACCOUNTABILITY 2:
PROGRAM SUPPORT / SUPPLIER PARTNERSHIP Successfully ensure optimal program support from within the client's resource capabilities.
Provide visibility to program opportunities and challenges and partner with Program Manager and management to provide outstanding program support.
Serve as a liaison between the supplier community, the client's Supplier partnership office and the client to ensure appropriate adoption, results and quality are enforced.
Serve as a liaison between the client stakeholders, client's senior management team, Billing, Technology, Human Resources and Sales Track service levels and recommend process improvement when necessary Support the change management efforts related to the MSP program and new implementations Identify opportunities to demonstrate additional client's Workforce Solutions services, to client sponsors/executive to client's VP and Sales and Marketing team as applicable Support collaborative on-site teams and develop favorable relationships with the Supplier Community Develop strong relationship management to consistently secure favorable responses regarding client's support and partnership in supplier surveys Develop performance metrics to manage and evaluate supplier partners driven by the contract expectations and SLA'S ACCOUNTABILITY 3:
TECHNOLOGY AND REPORTING Demonstrate high level competency with client's and client tools and technology applications.
Serve as the SME for training purposes and process improvements.
Utilize applications and tools to provide accurate, timely and thorough reports as indicated to ensure open disclosure of program performance.
Ensure the on-site and Operations center (where applicable) maximizes use of Beeline to ensure optimum, cost-effective, timely and high quality results Become an expert on Beeline and provide SME support to users Become proficient with VMS reporting capabilities and develop ad-hoc reports as requested by client Identify key data analytic needs to either support better program efficiency and improved client visibility in to spend, headcount, SOW status and burn.
Educate clients, supplier and employee users on Beeline Assist in the completion of technology tickets to better enhance the customer's experience when necessary Company Competencies The competencies listed below are the foundation of success for client's employees.
These company competencies embody our client's values and business practices, and ensure a strong and highly productive work experience for every employee.
PASSION Generates positive energy among clients, suppliers and co-workers.
Inspires high quality performance and encourages strive for excellence in self and others.
DIVERSITY Embraces differences in all aspects of business.
Recognizes the value of a various perspectives and highlights various perspectives to adopt improved business opportunity.
ACCOUNTABILITY Takes responsibility for achieving goals, improving performance and competency.
Delivers on-time results to establish trust and dependability.
EXTRAORDINARY TEAMWORK Works in collaboration with a variety of people; is a team player; demonstrates team synergy to create an environment of open communication, creativity and willingness to help others.
INNOVATION Consistently considers ways to out-think and out-perform the industry.
Consistently drives and encourages process and business improvements.
INTEGRITY Displays and promotes high standards of ethical conduct and behaviors consistent with business and governmental standards.
Works with a strong sense of doing the right thing for the business, clients and co-workers.
Princeton Information is one of the nation's top five privately-held IT consulting firms, in business since 1985.
Princeton Information services a clientele of primarily Fortune 500 companies nationwide.
With annual revenues over $120 million, Princeton Information operates across the US from multiple regional offices.
Our Commitment to Our Consultants As a privately held company, Princeton Information is solely committed to the success of clients and consultants - not to any shareholders.
PI's success is grounded in the relationships we build with our consultants.
We seek the best people; provide career path counseling; as well as the most challenging opportunities in business and in IT.
As part of its culture of loyalty and commitment to its consultants, Princeton Information is committed to doing all we can to ensure our consultants have the best possible search, placement and work experience possible.
Our Services Working with one Princeton Recruiter will gain you access to over 500 open requirements with the top clients in the US across all industries (finance, insurance, pharmaceutical, commercial, telecom, media, manufacturing) nationwide.
Our local recruiters have in-depth knowledge of our clients and opportunities.
They will work with you to find you the best possible opportunities for you and your career.
Our Relationships Our relationships with our clients, as well as our consultants, are critical to our success! We have a robust sales organization that ensures that Princeton has the inside track on what attributes a person needs in order to be successfully placed and engaged at our clients.
We know the technical and non-technical skills that our clients are looking for and we ensure that you are educated about the client prior to your interview with them.
Princeton is committed to going above and beyond to ensure that each meeting you have with a client is a successful one!.
Estimated Salary: $20 to $28 per hour based on qualifications.
As a key point of contact with the client and strategic client vendor relationships, the SOW Program Specialist relationship will drive process and governance around the management of resource engagement, SOW management.
The SOW Program Specialist partners with suppliers, managing contracts and serves as a liaison between the client manager and the vendors supporting technology.
JOB SPECIFIC COMPETENCIES Prior experience sourcing or supporting IT Statement of Work for a large organization is preferred.
Exceptional communication skills, both written and verbal Experience with beeline Vendor Management Software - SOW Module is a plus Excellent client facing skills and professional presenceAdditional Skill Requirements Customer/Client Focus Reliable Attention to Detail and Focus on Accuracy Problem Solving/Analysis Personal Effectiveness/Credibility Reliability/Accountability with deadlines MINIMUM QUALIFICATIONS AND EDUCATION REQUIREMENTS Bachelor's degree in Business or a related field or equivalent related business experience Minimum 2- 3 years of experience in a high-volume workforce management (MSP) environment or technology sourcing environment.
Strong working knowledge of MS Office applications, email and Internet applications with the ability to learn others quickly WORK CONDITIONS This job operates in a professional office environment located onsite at the client location midtown Manhattan.
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Job Description Position Accountabilities ACCOUNTABILITY 1:
CLIENT STAFFING AND SERVICE Responsible for supporting client service expectations as well as the successful achievement of resource goal attainment according to the provisions of the client agreement.
Operate as the primary point of client contact for all day-to-day service needs Conduct on-going training of hiring managers on program, policies, requisition entry, candidate review and contractor time approval in the VMS Meet with hiring managers on a regular basis to monitor needs and find opportunities for service expansion Provide on-going education to client users on cost savings, ER/HR, co-employment, etc.
Demonstrate knowledge of all day to day operational functions that are required to service the clients from the onsite Develop trusted relationships with the management and key contacts to ensure all current needs, expectations and performance objectives are being met or exceeded in a timely, proactive manner Ensure suppliers appropriately manage employee on-boarding, employee relations issues, orientations, performance reviews, and off-boarding activities Ensure assignment changes are approved and implemented on a timely basis Ensure time and expenses are submitted and approved on a timely basis.
Follow up with suppliers and hiring managers as needed to resolve exceptions ACCOUNTABILITY 2:
PROGRAM SUPPORT / SUPPLIER PARTNERSHIP Successfully ensure optimal program support from within the client's resource capabilities.
Provide visibility to program opportunities and challenges and partner with Program Manager and management to provide outstanding program support.
Serve as a liaison between the supplier community, the client's Supplier partnership office and the client to ensure appropriate adoption, results and quality are enforced.
Serve as a liaison between the client stakeholders, client's senior management team, Billing, Technology, Human Resources and Sales Track service levels and recommend process improvement when necessary Support the change management efforts related to the MSP program and new implementations Identify opportunities to demonstrate additional client's Workforce Solutions services, to client sponsors/executive to client's VP and Sales and Marketing team as applicable Support collaborative on-site teams and develop favorable relationships with the Supplier Community Develop strong relationship management to consistently secure favorable responses regarding client's support and partnership in supplier surveys Develop performance metrics to manage and evaluate supplier partners driven by the contract expectations and SLA'S ACCOUNTABILITY 3:
TECHNOLOGY AND REPORTING Demonstrate high level competency with client's and client tools and technology applications.
Serve as the SME for training purposes and process improvements.
Utilize applications and tools to provide accurate, timely and thorough reports as indicated to ensure open disclosure of program performance.
Ensure the on-site and Operations center (where applicable) maximizes use of Beeline to ensure optimum, cost-effective, timely and high quality results Become an expert on Beeline and provide SME support to users Become proficient with VMS reporting capabilities and develop ad-hoc reports as requested by client Identify key data analytic needs to either support better program efficiency and improved client visibility in to spend, headcount, SOW status and burn.
Educate clients, supplier and employee users on Beeline Assist in the completion of technology tickets to better enhance the customer's experience when necessary Company Competencies The competencies listed below are the foundation of success for client's employees.
These company competencies embody our client's values and business practices, and ensure a strong and highly productive work experience for every employee.
PASSION Generates positive energy among clients, suppliers and co-workers.
Inspires high quality performance and encourages strive for excellence in self and others.
DIVERSITY Embraces differences in all aspects of business.
Recognizes the value of a various perspectives and highlights various perspectives to adopt improved business opportunity.
ACCOUNTABILITY Takes responsibility for achieving goals, improving performance and competency.
Delivers on-time results to establish trust and dependability.
EXTRAORDINARY TEAMWORK Works in collaboration with a variety of people; is a team player; demonstrates team synergy to create an environment of open communication, creativity and willingness to help others.
INNOVATION Consistently considers ways to out-think and out-perform the industry.
Consistently drives and encourages process and business improvements.
INTEGRITY Displays and promotes high standards of ethical conduct and behaviors consistent with business and governmental standards.
Works with a strong sense of doing the right thing for the business, clients and co-workers.
Princeton Information is one of the nation's top five privately-held IT consulting firms, in business since 1985.
Princeton Information services a clientele of primarily Fortune 500 companies nationwide.
With annual revenues over $120 million, Princeton Information operates across the US from multiple regional offices.
Our Commitment to Our Consultants As a privately held company, Princeton Information is solely committed to the success of clients and consultants - not to any shareholders.
PI's success is grounded in the relationships we build with our consultants.
We seek the best people; provide career path counseling; as well as the most challenging opportunities in business and in IT.
As part of its culture of loyalty and commitment to its consultants, Princeton Information is committed to doing all we can to ensure our consultants have the best possible search, placement and work experience possible.
Our Services Working with one Princeton Recruiter will gain you access to over 500 open requirements with the top clients in the US across all industries (finance, insurance, pharmaceutical, commercial, telecom, media, manufacturing) nationwide.
Our local recruiters have in-depth knowledge of our clients and opportunities.
They will work with you to find you the best possible opportunities for you and your career.
Our Relationships Our relationships with our clients, as well as our consultants, are critical to our success! We have a robust sales organization that ensures that Princeton has the inside track on what attributes a person needs in order to be successfully placed and engaged at our clients.
We know the technical and non-technical skills that our clients are looking for and we ensure that you are educated about the client prior to your interview with them.
Princeton is committed to going above and beyond to ensure that each meeting you have with a client is a successful one!.
Estimated Salary: $20 to $28 per hour based on qualifications.
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