Production Support - Prime Finance Tech
Production Support (Fulltime AVP/Associate Level) The Synthetic and Cash Prime Brokerage technology team, part of Prime Finance technology, consists of people, spread globally across our Tokyo, Hong Kong, Mumbai, London and New York offices and supports and develops a range of innovative solutions for our Prime Finance business.
The team is made up of two core units, Production Services (PS) and Change the Bank (CTB).
Production Services is responsible for 1st and 2nd line support of the Cash and Synthetic Prime Brokerage platform.
PS is also responsible for our Equity Finance Platforms.
Supporting a 24 hour global business, the team operates a 24x5 'follow the sun' support model which is backed up by 3rd level escalation to our CTB team.
CTB is responsible for mandatory and strategic project delivery for Client's Prime Finance business offering, performing requirements gathering, design, development, testing, project management and governance.
The team also provides a 3rd level escalation service to the RTB team.
Role description:
Production Services analyst for the Prime Finance technology team, responsible for managing our platform to ensure that it provides a high quality of service to our users and dealing promptly and effectively with any issues that might arise.
The Production Services role requires constant daily interaction with Client Service, Middle Office and Operations teams.
The role will be varied in nature, incorporating both hands-on support and issue incident & problem management skills.
As part of the overriding goal of providing a stable platform to the business, the successful candidate can expect to be involved in array of short and longer term stability projects The role presents an excellent opportunity for the successful candidate to develop a broad range of technical and soft skills, as well as the ability to develop a thorough understanding of the Prime business and its associated flows.
Key objectives critical to success:
Ability to analyze complex scenarios from both a technical and business perspective and deliver solutions Ability to deliver to deadlines in a environment where multiple competing priorities are a part of the job Proactivity and a strong ownership ethos, ensuring that queries are resolved through to completion Skills, experience, qualifications and knowledge required Problem analysis and resolution Issue tracking and prioritizing Release management Incident management Capacity management Manage user queries and service requests (often requiring in depth analysis of the technical and/or business logic of our systems) Management of incoming and outgoing feeds to clients and vendors Batch and system management Risk management including proactively identifying and addressing risks before they impact us MIS reporting DR / BCP management Interfacing with development teams Understanding / learning all aspects of the business Sense of urgency when handling production issues impacting the desk's / firm's ability to do business Skills & Experience Required:
Strong communication skills, and confidence dealing with internal and external parties Prior experience of application support in a banking environment Prime Finance business knowledge, or demonstration of a keen desire to learn Experience of working in a front office environment would be a major plus Experience of managing stakeholder expectations Knowledge Required:
Strong SQL (Client uses Oracle and Sybase) UNIX shell Python Experience with job scheduling tools (ideally Autosys) Java, TIBCO Middleware knowledge would be beneficial Knowledge of Swaps, Prime Brokerage and/or Securities Lending will be an advantage.
Princeton Information is one of the nation's top five privately-held IT consulting firms, in business since 1985.
Princeton Information services a clientele of primarily Fortune 500 companies nationwide.
With annual revenues over $120 million, Princeton Information operates across the US from multiple regional offices.
Our Commitment to Our Consultants As a privately held company, Princeton Information is solely committed to the success of clients and consultants - not to any shareholders.
PI's success is grounded in the relationships we build with our consultants.
We seek the best people; provide career path counseling; as well as the most challenging opportunities in business and in IT.
As part of its culture of loyalty and commitment to its consultants, Princeton Information is committed to doing all we can to ensure our consultants have the best possible search, placement and work experience possible.
Our Services Working with one Princeton Recruiter will gain you access to over 500 open requirements with the top clients in the US across all industries (finance, insurance, pharmaceutical, commercial, telecom, media, manufacturing) nationwide.
Our local recruiters have in-depth knowledge of our clients and opportunities.
They will work with you to find you the best possible opportunities for you and your career.
Our Relationships Our relationships with our clients, as well as our consultants, are critical to our success! We have a robust sales organization that ensures that Princeton has the inside track on what attributes a person needs in order to be successfully placed and engaged at our clients.
We know the technical and non-technical skills that our clients are looking for and we ensure that you are educated about the client prior to your interview with them.
Princeton is committed to going above and beyond to ensure that each meeting you have with a client is a successful one!.
Estimated Salary: $20 to $28 per hour based on qualifications.
The team is made up of two core units, Production Services (PS) and Change the Bank (CTB).
Production Services is responsible for 1st and 2nd line support of the Cash and Synthetic Prime Brokerage platform.
PS is also responsible for our Equity Finance Platforms.
Supporting a 24 hour global business, the team operates a 24x5 'follow the sun' support model which is backed up by 3rd level escalation to our CTB team.
CTB is responsible for mandatory and strategic project delivery for Client's Prime Finance business offering, performing requirements gathering, design, development, testing, project management and governance.
The team also provides a 3rd level escalation service to the RTB team.
Role description:
Production Services analyst for the Prime Finance technology team, responsible for managing our platform to ensure that it provides a high quality of service to our users and dealing promptly and effectively with any issues that might arise.
The Production Services role requires constant daily interaction with Client Service, Middle Office and Operations teams.
The role will be varied in nature, incorporating both hands-on support and issue incident & problem management skills.
As part of the overriding goal of providing a stable platform to the business, the successful candidate can expect to be involved in array of short and longer term stability projects The role presents an excellent opportunity for the successful candidate to develop a broad range of technical and soft skills, as well as the ability to develop a thorough understanding of the Prime business and its associated flows.
Key objectives critical to success:
Ability to analyze complex scenarios from both a technical and business perspective and deliver solutions Ability to deliver to deadlines in a environment where multiple competing priorities are a part of the job Proactivity and a strong ownership ethos, ensuring that queries are resolved through to completion Skills, experience, qualifications and knowledge required Problem analysis and resolution Issue tracking and prioritizing Release management Incident management Capacity management Manage user queries and service requests (often requiring in depth analysis of the technical and/or business logic of our systems) Management of incoming and outgoing feeds to clients and vendors Batch and system management Risk management including proactively identifying and addressing risks before they impact us MIS reporting DR / BCP management Interfacing with development teams Understanding / learning all aspects of the business Sense of urgency when handling production issues impacting the desk's / firm's ability to do business Skills & Experience Required:
Strong communication skills, and confidence dealing with internal and external parties Prior experience of application support in a banking environment Prime Finance business knowledge, or demonstration of a keen desire to learn Experience of working in a front office environment would be a major plus Experience of managing stakeholder expectations Knowledge Required:
Strong SQL (Client uses Oracle and Sybase) UNIX shell Python Experience with job scheduling tools (ideally Autosys) Java, TIBCO Middleware knowledge would be beneficial Knowledge of Swaps, Prime Brokerage and/or Securities Lending will be an advantage.
Princeton Information is one of the nation's top five privately-held IT consulting firms, in business since 1985.
Princeton Information services a clientele of primarily Fortune 500 companies nationwide.
With annual revenues over $120 million, Princeton Information operates across the US from multiple regional offices.
Our Commitment to Our Consultants As a privately held company, Princeton Information is solely committed to the success of clients and consultants - not to any shareholders.
PI's success is grounded in the relationships we build with our consultants.
We seek the best people; provide career path counseling; as well as the most challenging opportunities in business and in IT.
As part of its culture of loyalty and commitment to its consultants, Princeton Information is committed to doing all we can to ensure our consultants have the best possible search, placement and work experience possible.
Our Services Working with one Princeton Recruiter will gain you access to over 500 open requirements with the top clients in the US across all industries (finance, insurance, pharmaceutical, commercial, telecom, media, manufacturing) nationwide.
Our local recruiters have in-depth knowledge of our clients and opportunities.
They will work with you to find you the best possible opportunities for you and your career.
Our Relationships Our relationships with our clients, as well as our consultants, are critical to our success! We have a robust sales organization that ensures that Princeton has the inside track on what attributes a person needs in order to be successfully placed and engaged at our clients.
We know the technical and non-technical skills that our clients are looking for and we ensure that you are educated about the client prior to your interview with them.
Princeton is committed to going above and beyond to ensure that each meeting you have with a client is a successful one!.
Estimated Salary: $20 to $28 per hour based on qualifications.
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