Desktop Support Engineer
Responsibilities:
Kforce's client, a well-known Private Equity Advisory firm based in New York, NY.
The firm is searching for Desktop Support Engineer.
This role will have a mixture of onsite and over the phone support, Level 1 & 2 Issues.
Serving both internal end-users onsite.
This firm is nimble and entrepreneurial - our open, iterative design processes and rapid pace of development mean that everyone on the team has the opportunity to make an impact from day one.
Overview:
Desktop Support Engineers are involved in technical support for the firm, covering all desktop, laptop and mobile devices as well as the array of applications that make up our computing infrastructure.
Specific responsibilities include monitoring and managing a ticket queue, prioritizing support tickets based on urgency, and identifying issue trends and recommending workflow changes.
You will also collaborate with systems and network administrators to ensure optimal operation of the company's computing environment and recommend corrective solutions.
Additionally, you will be expected to mentor junior team members on customer service and technical challenges.
Role opportunity &
Responsibilities:
Provide support via telephone, email, remote and desk side visits to company users and guests Diagnose and resolve incidents Log and update service desk system with all incidents that you are working on and involved with When required escalate incidents to other teams and third parties Create meaningful knowledge articles Handle initial diagnosis and troubleshooting of alerts Raise change controls for all major changes REQUIREMENTS:
Technical Skills:
Proficient in Microsoft operating systems and office applications Office 365 knowledge and understanding An ability to learn new applications Basic understanding of network infrastructure Knowledge and understanding of Cisco call manager and Cisco devices Knowledge of computer hardware and peripherals Good knowledge Active directory and Exchange Apple mac support experience Experience supporting various mobile devices Knowledge of ITIL practices would be of benefit Attributes:
Must have excellent customer service, social and interpersonal skills which will facilitate dealing with people at all levels of the company A strong communicator at all levels, you are approachable and accommodating Friendly, polite and telephone manner Excellent written communication skills Confidence in your skills and technical knowledge Aptitude to work both independently and exercise judgment as well as be part of a team in a dynamic, fast paced environment Capacity to adhere to technical documentation and procedures as well as research alternative solutions Proficiency in adapting to new environments and technologies Ability to follow direction and meet deadlines demonstrating the ability to flexibly manage your time proficiently Methodical approach to problem solving Willingness to work out of business hours Strong analytical, critical thinking and problem-solving skills Proven team player Kforce is an Equal Opportunity/Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
