Application Support Ananlyst
Job Description:
The Application Support Consultant is part of a fast paced position providing 24x7 technical support for our enterprise Autonomy Archive and Compliance Suite of applications.
The ideal applicant will have a genuine demonstrable interest in archive and compliant technology with a true desire to learn how things work and the ability to think outside of the box.
In addition, the Autonomy Application Support Consultant is expected to troubleshoot and resolve problems to agreed service levels and quality targets.
The ideal candidate must possess excellent verbal and written communication skills (must be able to articulate technical information at the end user level), excellent telephone skills, strong problem solving skills, detail oriented with the ability to work independently.
Key
Responsibilities:
Provide Level I & II support for Autonomy applications Incident logging and support requests Proactively address client requests with the intent to learn and understand how backend processes correlate to frontend actions Create technical documentation that can be referenced by peers as formal processes and procedures to follow while completing daily tasks Assist in monitoring and tuning various Autonomy applications through project initiatives, enhancements and integration Assist with technical projects working directly with other teams both inside and outside of the Autonomy framework Engineer technical solutions based on client requests to ensure Client's quality of service and SLA requirements are met Participate in team wide Change Management process as both implementer and verifier ensuring changes are completed efficiently and correctly Carry on all phone calls every week to support the business clients Perform monthly application and component upgrades Install, configure, support and optimize Autonomy Consolidated Archive, IDOL, Supervisor and various eDiscovery applications
Qualifications:
Minimum 3-5 years technical support experience in a help desk environment required Minimum 1-2 years technical support experience with email archive and compliance technologies - Desired not mandatory 3-5 years of related Enterprise level support experience 3-5 years of experience multi-tasking and prioritizing in a fast paced, 24x7, team oriented environment 3-5 years of experience troubleshooting applications that run on Microsoft Windows Operating Systems (Windows 2000, Windows 2003 and Windows 2008) Basic query experience with Microsoft SQL Server 2000, SQL Server 2005 or SQL Server 2008 Understanding of Active Directory, Firewall, Webseal, IIS Excellent communication, problem solving and customer service skills with the ability to translate technical detail into non-technical information A strong willingness to learn new technologies Education:
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and N
Certifications preferred ITIL certification preferred Bachelor's Degree in computer science or equivalent related technical experience required Princeton Information is one of the nation's top five privately-held IT consulting firms, in business since 1985.
Princeton Information services a clientele of primarily Fortune 500 companies nationwide.
With annual revenues over $120 million, Princeton Information operates across the US from multiple regional offices.
Our Commitment to Our Consultants As a privately held company, Princeton Information is solely committed to the success of clients and consultants - not to any shareholders.
PI's success is grounded in the relationships we build with our consultants.
We seek the best people; provide career path counseling; as well as the most challenging opportunities in business and in IT.
As part of its culture of loyalty and commitment to its consultants, Princeton Information is committed to doing all we can to ensure our consultants have the best possible search, placement and work experience possible.
Our Services Working with one Princeton Recruiter will gain you access to over 500 open requirements with the top clients in the US across all industries (finance, insurance, pharmaceutical, commercial, telecom, media, manufacturing) nationwide.
Our local recruiters have in-depth knowledge of our clients and opportunities.
They will work with you to find you the best possible opportunities for you and your career.
Our Relationships Our relationships with our clients, as well as our consultants, are critical to our success! We have a robust sales organization that ensures that Princeton has the inside track on what attributes a person needs in order to be successfully placed and engaged at our clients.
We know the technical and non-technical skills that our clients are looking for and we ensure that you are educated about the client prior to your interview with them.
Princeton is committed to going above and beyond to ensure that each meeting you have with a client is a successful one!.
Estimated Salary: $20 to $28 per hour based on qualifications.
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