Sr. Custom Billing Analyst
Custom Billing Solutions (CBS) is looking for a Custom Billing Analyst to support monthly operations of pricing and billing programs.
This successful candidate must be a self-motivated, detail oriented, and have excellent problem solving abilities.
This candidate must be able to adapt to constant change in business requirements and also work well under pressure to meet ongoing and overlapping deadlines within short time constraints.
The analyst will deal with ambiguous problems, work with product teams on finding solutions, and will drive towards simple solutions to complex problems.
This analyst will also be the Subject Matter Expert on billing issues, who dives deep to understand the underlying issues to help a customer resolve problems.
- Work with AWS customers to perform deep dive analysis and address complex billing issues and gather valuable feedback- Provide prompt, efficient, detailed, customer-oriented service to AWS customers- Working with customer support peers around the globe to ensure a consistent and high-quality level of support- Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience- Work with AWS teams to drive resolution of issues for customers- Support monthly billing processes between multiple external and internal AWS teams by auditing billing data, providing data management, and pricing calculations- Proactively identify and implement operational improvements, enhancements, and system customizations that meet business requirements- Actively seek solutions to business/customer needs and suggest innovative solutions on behalf of the customer experience- Support recurring and ad hoc reporting for various internal/external stakeholdersAbout UsHere at AWS, we embrace our differences.
We are committed to furthering our culture of inclusion.
We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally.
We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.
Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Work/Life BalanceOur team puts a high value on work-live balance.
It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life.
We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment.
We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship & Career GrowthOur team is dedicated to supporting new members.
We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship.
Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews.
We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.
Learn more about Amazon on our Day 1 Blog:
https:
//blog.
aboutamazon.
com/.
Estimated Salary: $20 to $28 per hour based on qualifications.
This successful candidate must be a self-motivated, detail oriented, and have excellent problem solving abilities.
This candidate must be able to adapt to constant change in business requirements and also work well under pressure to meet ongoing and overlapping deadlines within short time constraints.
The analyst will deal with ambiguous problems, work with product teams on finding solutions, and will drive towards simple solutions to complex problems.
This analyst will also be the Subject Matter Expert on billing issues, who dives deep to understand the underlying issues to help a customer resolve problems.
- Work with AWS customers to perform deep dive analysis and address complex billing issues and gather valuable feedback- Provide prompt, efficient, detailed, customer-oriented service to AWS customers- Working with customer support peers around the globe to ensure a consistent and high-quality level of support- Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience- Work with AWS teams to drive resolution of issues for customers- Support monthly billing processes between multiple external and internal AWS teams by auditing billing data, providing data management, and pricing calculations- Proactively identify and implement operational improvements, enhancements, and system customizations that meet business requirements- Actively seek solutions to business/customer needs and suggest innovative solutions on behalf of the customer experience- Support recurring and ad hoc reporting for various internal/external stakeholdersAbout UsHere at AWS, we embrace our differences.
We are committed to furthering our culture of inclusion.
We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally.
We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.
Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Work/Life BalanceOur team puts a high value on work-live balance.
It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life.
We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment.
We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship & Career GrowthOur team is dedicated to supporting new members.
We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship.
Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews.
We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.
Learn more about Amazon on our Day 1 Blog:
https:
//blog.
aboutamazon.
com/.
Estimated Salary: $20 to $28 per hour based on qualifications.
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